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For Companies At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a trusted name in UK betting since 1966, now part of evoke.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and great discounts.
- Why this job: Be at the heart of customer experiences while building relationships and developing your career.
- Qualifications: Must be 18+, with strong interpersonal skills and a passion for customer engagement.
- Other info: Work in a supportive culture that values your growth and celebrates diversity.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.
What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together – you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Customer Service Representative employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Show your passion for customer service! When you interact with us during the application process, make sure to highlight any previous experience where you've gone above and beyond for customers. This will demonstrate that you truly understand the importance of putting customers first.
✨Tip Number 2
Familiarise yourself with our brand and values. Research William Hill and evoke to understand our culture and what we stand for. This knowledge will help you connect with us on a deeper level and show that you're genuinely interested in being part of our team.
✨Tip Number 3
Prepare for the online assessment by practising common customer service scenarios. Think about how you would handle various situations, such as dealing with difficult customers or promoting safer gambling. This preparation will help you feel more confident and ready to impress us.
✨Tip Number 4
Be ready to showcase your interpersonal skills during the interview. We value strong communication and empathy, so think of examples from your past where you've successfully engaged with diverse customers. This will help us see how you'd fit into our team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at William Hill. Highlight your people skills and ability to engage with customers in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service or retail. Emphasise any previous roles where you've built relationships with customers or demonstrated strong interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of William Hill's culture and values that resonate with you, and explain how you can contribute to their team.
Prepare for Online Assessment: If selected, you'll need to complete an online assessment via HireVue. Familiarise yourself with common interview questions for customer service roles and practice articulating your thoughts clearly and confidently.
How to prepare for a job interview at William Hill PLC
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, highlighting your interpersonal and empathy skills.
✨Demonstrate Knowledge of the Company
Research William Hill and its values before the interview. Understanding their commitment to customer experience and safer gambling will show that you're genuinely interested in the role and align with their mission.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about past experiences where you resolved issues or provided exceptional service, and be ready to discuss these scenarios in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and eagerness to contribute to the team.
