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- Tasks: Manage payroll for a diverse client portfolio, ensuring accuracy and timely delivery.
- Company: Join a leading payroll operations team in Scotland, committed to exceptional customer service.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Be part of a dynamic team that values attention to detail and customer satisfaction.
- Qualifications: Experience in UK Payroll processing is essential; CIPP qualification preferred.
- Other info: Opportunities for personal growth and development in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Our payroll operations are at the heart of our business, managing a portfolio of customers and delivering end-to-end UK payrolls. We ensure that the service is consistently delivered accurately and on time while providing a best-in-class customer experience. Managing your own portfolio of customers, you will act as a trusted partner and expert, supporting them to deliver for their people.
We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We are happy to discuss how that might look for you as part of the hiring process.
On a typical day, you will be:
- Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
- Processing end-to-end UK and Irish payrolls of various headcount and pay complexity
- Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
- Preparing monthly governance reports
- Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
- Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
- Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
Does this sound like you?
- Experience in UK Payroll processing, ideally with a CIPP qualification
- A passion and aptitude for numbers, ideally gained from a role in a finance or payroll environment
- A genuine commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action
- An unusually high attention to detail, with the ability to spot errors or notice when things 'just don’t look right' - and motivated to follow these through to resolution
- Really good with databases, systems and software packages, especially Microsoft Excel
- Action-oriented, willing to step up and be counted under pressure and seizes opportunities to make things work better for both customers and colleagues
UK Payroll Administrator employer: activpayroll
Contact Detail:
activpayroll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Payroll Administrator
✨Tip Number 1
Familiarise yourself with the latest UK payroll regulations and practices. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the payroll industry, especially those who work in Scotland. Attend local events or join online forums to connect with potential colleagues and learn about the company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your problem-solving skills and attention to detail will resonate well with our hiring team.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our commitment to customer experience will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace UK Payroll Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in UK payroll processing and any relevant qualifications, such as a CIPP certification. Use specific examples to demonstrate your attention to detail and customer service skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for numbers and your commitment to delivering excellent customer service. Mention how your previous roles have prepared you for managing a portfolio of payroll clients.
Showcase Relevant Skills: Emphasise your proficiency with databases, systems, and software packages, particularly Microsoft Excel. Provide examples of how you've used these skills to improve processes or resolve issues in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no errors. A polished application reflects your attention to detail, which is crucial for the Payroll Administrator role.
How to prepare for a job interview at activpayroll
✨Showcase Your Payroll Knowledge
Make sure to highlight your experience with UK payroll processing during the interview. Be prepared to discuss specific payroll systems you've used and any relevant qualifications, such as a CIPP certification, to demonstrate your expertise.
✨Emphasise Customer Service Skills
Since this role requires a strong commitment to customer service, share examples of how you've gone above and beyond for clients in previous positions. This will show that you understand the importance of delivering a fantastic customer experience.
✨Demonstrate Attention to Detail
Prepare to discuss situations where your attention to detail made a significant difference. You might want to mention how you identified errors in payroll processes or improved accuracy in reporting, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think about how you would handle complex payroll issues or client queries, and be ready to explain your thought process clearly.
