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- Tasks: Investigate and resolve customer support requests while providing top-notch service.
- Company: Join a dynamic team in Huddersfield focused on technical support and client satisfaction.
- Benefits: Enjoy 22 holidays plus 3 extra days, monthly team activities, and Friday afternoons off.
- Why this job: Be part of a supportive culture with opportunities for personal and professional growth.
- Qualifications: Excellent communication skills and experience in 1st & 2nd Line support are essential.
- Other info: Hands-on experience with various technologies and a chance to work with a fun team.
The predicted salary is between 30000 - 42000 £ per year.
Holidays: 22 + extra 3 days over 3 years to 5 year tenure (plus all bank holidays).
Training needs covered: Social Team including Go Karting on a monthly basis, Friday afternoons off.
On a day-to-day basis, you will be involved in the investigation and resolution of customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alike and be able to identify and solve issues alongside the existing Technical Services team, who themselves specialise in the support & maintenance of our clients.
You must have excellent communication skills and you will ideally be an all-rounder who is comfortable doing 1st & 2nd Line support including the following skills and aspects:
- Excellent troubleshooting skills in all Windows desktop, Mac, and Windows Server operating systems.
- Support of Microsoft Hyper-V & VMWare vSphere infrastructures.
- Support of all Microsoft products including Office, Office 365 Exchange, Azure, SharePoint.
- Supporting on-premise and off-premise Anti-Spam solutions.
- Solving both hardware and software faults.
- Working with networking equipment including Firewalls, Wi-Fi solutions and all other network equipment.
- Assisting with Domain level DNS changes and fixes.
- Anti-Virus and Anti-Malware monitoring, administration, and support.
- Monitoring and maintaining client’s infrastructure, patching, internal networks & broadband solutions.
- Providing excellent support, including procedural documentation and relevant reporting.
- Escalate any complex problems to 3rd line and on-site engineers where appropriate.
- Liaising with 3rd party vendors to see resolutions on all tickets.
- Monitoring systems to ensure their smooth running, investigating issues displayed on RMM Platforms.
- Ensuring all monitored backups have completed successfully, investigating and resolving any issues.
- Hands-on experience with equipment - laptops, desktop, printers and peripherals.
- The ability to work on set targets as well as using own initiative and deadlines.
- Managing and prioritising own tickets and workloads.
- Undertaking internal and vendor training for personal and professional development.
- Rapidly establishing a good working relationship with customers and other professionals.
- Accurate and concise record keeping of all interactions and actions on the CRM.
- Always maintaining client confidentiality and security.
- Remotely carrying out chargeable jobs.
- All other support duties that are commensurate with the role or at the request of the Management team.
1st to 2nd line engineer Huddersfield REF 973 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st to 2nd line engineer Huddersfield REF 973
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Hyper-V, VMWare vSphere, and various Microsoft products. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab where you can simulate issues related to Windows desktop, Mac, and server operating systems. This practical experience will not only boost your confidence but also provide you with real examples to discuss during interviews.
✨Tip Number 3
Develop your communication skills by engaging in forums or community groups related to IT support. Being able to articulate technical issues clearly and effectively is crucial for this role, especially when liaising with customers and third-party vendors.
✨Tip Number 4
Network with professionals in the field through LinkedIn or local tech meetups. Building connections can lead to valuable insights about the company culture and may even result in referrals, increasing your chances of landing the job.
We think you need these skills to ace 1st to 2nd line engineer Huddersfield REF 973
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support. Emphasise your troubleshooting skills with Windows, Mac, and server operating systems, as well as your familiarity with Microsoft products and virtualisation technologies like Hyper-V and VMWare.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide high-quality customer service and your problem-solving skills. Relate your past experiences to the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively communicated with customers or team members in previous positions. This could be through resolving issues or providing support.
Highlight Continuous Learning: Mention any relevant training or certifications you have completed, especially those related to IT support, networking, or customer service. This shows your commitment to personal and professional development, which aligns with the company's values.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows desktop, Mac, and Windows Server operating systems. Highlight any specific troubleshooting scenarios you've encountered and how you resolved them, especially with Microsoft products and virtualisation technologies like Hyper-V and VMWare.
✨Demonstrate Excellent Communication
Since the role involves liaising with both internal teams and external customers, practice articulating your thoughts clearly. Use examples from past experiences where effective communication helped resolve issues or improve customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific technical issues or customer support scenarios, showcasing your analytical skills and ability to work under pressure.
✨Emphasise Teamwork and Initiative
The role requires collaboration with the Technical Services team and third-party vendors. Share examples of how you've successfully worked in a team environment and taken the initiative to manage your workload or improve processes.
