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- Tasks: Lead a team of Housing Officers, ensuring compliance and supporting Service Users across North Wales.
- Company: Join a leading housing provider dedicated to making a positive impact in the community.
- Benefits: Enjoy 25 days annual leave, health membership, life cover, and a supportive work environment.
- Why this job: Be part of a mission-driven team that values personal development and community welfare.
- Qualifications: Strong leadership skills and experience in housing management are essential; a valid driving licence is required.
- Other info: This is a home-based role with travel; regular training and development opportunities are provided.
The predicted salary is between 42000 - 58800 £ per year.
Location: North Wales
Salary: £42,000
Hours: Monday-Friday 40 hours per week 8.30am-5pm
Contract Type: Permanent
Purpose Of The Role
Our client, a leading housing provider, is seeking a Housing Operations Team Leader to oversee accommodation services across North Wales. Working alongside a second Team Leader, you'll manage a team of Housing Officers responsible for property inspections, complaints, safeguarding and welfare checks for Service Users. You'll ensure compliance with policies, meet KPIs, and support the Strategic Operational Lead. While primarily covering North Wales, flexibility to support other areas in Wales is required when needed. This is a home-based role with regular travel. You'll attend regional meetings and liaise with the Home Office, local authorities, safeguarding teams, and emergency services. Strong incident management skills and the ability to support staff in challenging situations are essential. The ideal candidate is driven, with previous supervisory or operational management experience.
Key Responsibilities
- Manage and support Housing Officers across North Wales, ensuring regular performance reviews, training, and team productivity.
- Oversee a property portfolio, ensuring compliance with health and safety and property standards.
- Ensure all activities meet the contract requirements, including performance targets and audit reporting.
- Support Service Users through proper inductions, managing overstayers, and maintaining welfare and safeguarding standards.
- Liaise with local authorities, emergency services, and partner agencies to coordinate housing services.
- Organise and manage time effectively to complete site visits, audits, and report outcomes to the Strategic Operational Lead.
- Respond to complaints and incidents promptly, supporting staff through challenging situations when needed.
- Attend meetings, work collaboratively across teams, and provide cover when required.
- Maintain accurate records, respond to communications in a timely manner, and ensure data is handled securely.
- Commit to personal and team development, completing required training and following the agreed development plan.
Required Skills
- Strong leadership and team management skills within the housing sector.
- Knowledge of housing regulations, inspections, and health & safety.
- Excellent time management and ability to meet deadlines.
- Problem-solving skills to resolve issues and handle complaints.
- Effective communication with stakeholders and team members.
- Experience ensuring compliance with policies and contracts.
- Ability to train, guide, and support staff development.
- A valid driving licence is required for travel, along with access to a car.
Benefits
- 25 days annual leave plus bank holidays
- Health Membership
- Life cover
- 6-month probation period
- 4% employer and 4% employee pension contribution
- Laptop, phone, and other equipment as needed
- Employee Assistance Programme
- Referral scheme
The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.
Please contact Kerrie Collett on 07778 403485 to learn more, or submit your application today.
Operations Team Leader - Housing employer: Fundacion Nuestros Hijos
Contact Detail:
Fundacion Nuestros Hijos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader - Housing
✨Tip Number 1
Familiarise yourself with the housing regulations and compliance standards relevant to North Wales. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the sector.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in operational management. Engaging with others can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and resolved conflicts in previous roles. Highlighting your leadership skills and problem-solving abilities will be crucial during any discussions.
✨Tip Number 4
Stay updated on current issues and trends in the housing sector, particularly those affecting North Wales. Being knowledgeable about local challenges will show your dedication and readiness to tackle the responsibilities of the role.
We think you need these skills to ace Operations Team Leader - Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing operations and team management. Use specific examples that demonstrate your leadership skills and knowledge of housing regulations.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities and required skills mentioned in the job description. Explain why you are passionate about the role and how your background makes you a perfect fit.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues or handled complaints in previous roles. This will demonstrate your ability to manage incidents effectively.
Highlight Team Management Experience: Emphasise your experience in managing teams, including any training or development initiatives you've led. This is crucial for the Housing Operations Team Leader position.
How to prepare for a job interview at Fundacion Nuestros Hijos
✨Showcase Your Leadership Skills
As a Housing Operations Team Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance.
✨Understand Housing Regulations
Familiarise yourself with the relevant housing regulations and compliance standards. Be ready to discuss how you have ensured compliance in previous roles and how you would approach this in the new position.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've effectively handled complaints or challenging situations. Highlight your problem-solving skills and how you supported your team during these times.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would liaise with various stakeholders, including local authorities and emergency services.
