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- Tasks: Lead a team of Application Support Engineers and ensure agile delivery of enterprise application services.
- Company: Raytheon UK is a leader in defence and aerospace technology, committed to innovation and talent development.
- Benefits: Enjoy hybrid working, professional growth opportunities, and a collaborative environment focused on national security.
- Why this job: Join a mission-driven team that values continuous improvement and offers hands-on leadership experience.
- Qualifications: Bachelor’s degree in IT or related field; strong ITIL knowledge and agile experience required.
- Other info: SC clearance needed; role based in Glenrothes with flexibility for remote work.
The predicted salary is between 48000 - 72000 £ per year.
Raytheon UK is seeking a dynamic and experienced IT professional to lead a team of Application Support Engineers within our Digital Technology function. This role combines technical leadership with agile delivery responsibilities, acting as a Scrum Master within a Product Centre to ensure the successful delivery and continuous improvement of enterprise application services. You will be responsible for overseeing the full application lifecycle, ensuring operational excellence, and facilitating agile ceremonies to drive team performance and product value. This is a hands-on leadership role requiring strong technical acumen, people management skills, and a deep understanding of agile methodologies.
Essential Skills and Experience
- Strong understanding of ITIL practices and enterprise application ecosystems.
- Excellent communication, facilitation, and stakeholder management skills.
- Demonstrated ability to lead teams in a fast-paced, agile environment.
- Bachelor’s degree or higher in Computer Science, Information Technology or related field or equivalent work experience.
- Excellent attention to detail with a focus on continuous service improvement.
- Experience optimising system performance, security, storage utilisation, and planning ahead for necessary hardware or software upgrades to support the environment.
- Demonstrable evidence of effective problem solving skills in complex support incidents.
- Good written and oral communication skills.
- Experience supporting a wide range of Commercial off-the-shelf (COTS) applications.
- Ability to demonstrate effective collaboration capability within virtual teams and multi-party environments.
Desirable
- Proven experience in a technical leadership or team lead role within IT or application support.
- Certified Scrum Master (CSM) or equivalent experience in agile delivery.
- Experience with Jira, Confluence, Bitbucket, or similar agile tools.
- Knowledge of virtualised server architecture and cloud platforms.
- Experience in project delivery, business analysis, and user training.
- Proficiency in scripting (e.g., PowerShell, Python), Active Directory, and SCCM.
- Working understanding of relational database technologies.
Responsibilities
- Team Leadership & Agile Delivery: Lead and mentor a team of Application Support Engineers, fostering a culture of collaboration, accountability, and continuous improvement. Act as Scrum Master for the Product Centre, facilitating daily stand-ups, sprint planning, retrospectives, and reviews. Remove impediments and shield the team from external distractions to ensure sprint goals are met. Collaborate with Product Owners and stakeholders to refine and prioritise the product backlog. Promote agile best practices and coach team members on agile principles and frameworks.
- Technical & Operational Oversight: Oversee the support, maintenance, and optimisation of enterprise applications. Ensure compliance with ITIL best practices, including incident, problem, and change management. Lead troubleshooting efforts and coordinate with vendors to resolve service issues. Manage SLAs, system documentation, and preventative maintenance schedules. Drive automation and efficiency improvements across the application landscape.
- Strategic & Cross-Functional Collaboration: Work closely with DT leadership, business stakeholders, and other technical teams to align application support with business goals. Support the integration of new applications and technologies into the enterprise environment. Contribute to roadmap planning, risk management, and business continuity strategies.
Application Support Team Leader (Engineering & Manufacturing) employer: Raytheon Technologies Corporation
Contact Detail:
Raytheon Technologies Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Team Leader (Engineering & Manufacturing)
✨Tip Number 1
Familiarise yourself with ITIL practices and agile methodologies, as these are crucial for the Application Support Team Leader role. Consider obtaining certifications or attending workshops to deepen your understanding and demonstrate your commitment to these frameworks.
✨Tip Number 2
Network with current or former employees of Raytheon UK, especially those in similar roles. Engaging in conversations can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples where you've successfully led teams in an agile environment. Highlighting your experience as a Scrum Master or in similar roles will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in digital technology and application support. Being knowledgeable about tools like Jira, Confluence, and cloud platforms will not only enhance your technical acumen but also demonstrate your proactive approach to potential employers.
We think you need these skills to ace Application Support Team Leader (Engineering & Manufacturing)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and leadership. Emphasise your understanding of ITIL practices, agile methodologies, and any technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and leadership. Mention specific examples of how you've led teams in agile environments and improved application performance in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to the role, such as problem-solving abilities, communication skills, and experience with tools like Jira or Confluence. Use bullet points for clarity.
Showcase Continuous Improvement: Demonstrate your commitment to continuous service improvement by providing examples of past initiatives you've led or contributed to. This could include process optimisations or successful project deliveries.
How to prepare for a job interview at Raytheon Technologies Corporation
✨Understand Agile Methodologies
Since the role involves acting as a Scrum Master, it's crucial to have a solid grasp of agile principles. Be prepared to discuss your experience with agile practices and how you've implemented them in previous roles.
✨Showcase Technical Acumen
Highlight your technical skills, especially in ITIL practices and enterprise application ecosystems. Be ready to provide examples of how you've optimised system performance or resolved complex support incidents.
✨Demonstrate Leadership Skills
As a team leader, you'll need to exhibit strong people management abilities. Share experiences where you've successfully led a team, mentored colleagues, or fostered a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of specific instances where you've tackled challenges in application support or improved service delivery, and be ready to discuss them in detail.
