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For Companies At a Glance
- Tasks: Welcome clients, manage calls, and support the sales team with admin tasks.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy a competitive salary, annual bonuses, and growth opportunities.
- Why this job: Be part of a friendly environment where your contributions make a real impact.
- Qualifications: Strong customer service skills and proficiency in MS Office are essential.
- Other info: Experience in a client-facing role is preferred but not mandatory.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a friendly and professional Customer Experience Assistant to join our team. This pivotal role involves welcoming clients and key partners to our premises, supporting the operations team, and ensuring a seamless and enjoyable experience for our guests. From managing the show suites to assisting the sales team with administrative tasks, your contribution will be vital in maintaining our high standards of service.
Key Responsibilities:
- Client and Visitor Engagement:
- Welcome clients and visitors with a warm and professional demeanour.
- Offer refreshments, ensure they are comfortable, and notify the sales team of their arrival.
- Consistently maintain an impeccable standard of customer service.
- Communication Management:
- Answer and manage incoming calls, effectively handling non-sales inquiries.
- Redirect sales-related inquiries or schedule follow-up tasks as required.
- Administrative Support:
- Assist the sales team with day-to-day administrative tasks.
- Use CRM software to accurately record client information and activities.
- Manage correspondence, communications, and maintain databases and spreadsheets.
- Report on personal sales activities and results.
- Facility Management:
- Oversee the booking and maintenance of meeting rooms and show suites, ensuring they are always presentable.
- Keep the front desk and show suite areas clean, tidy, and organized.
- General Office Support:
- Support general office management and administrative duties as needed.
What We’re Looking For:
- Strong customer service skills with a client-focused approach.
- A positive, energetic, and welcoming attitude.
- Exceptional verbal and written communication skills, including a professional phone manner.
- Proficiency in MS Office applications and general IT literacy.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Attention to detail and accuracy in all aspects of work.
- High proficiency in English (reading, writing, and speaking).
- Self-motivated with a strong work ethic.
- Experience in a similar office-based, client-facing role is preferred.
What We Offer:
- Competitive salary
- Company annual bonus scheme
- Opportunities for growth and development within a dynamic and supportive team
Customer Experience Executive employer: Salboy
Contact Detail:
Salboy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Show your personality! As a Customer Experience Executive, your friendly and professional demeanor is key. Practice how you would greet clients and visitors to convey warmth and professionalism during the interview.
✨Tip Number 2
Familiarize yourself with CRM software. Since you'll be using it to record client information, having a basic understanding of how it works can give you an edge. Consider mentioning any relevant experience you have with similar tools.
✨Tip Number 3
Highlight your organizational skills. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will demonstrate your ability to prioritize effectively.
✨Tip Number 4
Prepare for common customer service scenarios. Think about how you would handle difficult situations or inquiries. Being able to articulate your approach to maintaining high standards of service will impress the hiring team.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant administrative skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly and professional demeanor. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Communication Skills: Emphasize your exceptional verbal and written communication skills in both your CV and cover letter. Provide examples of how you've effectively managed client interactions or handled inquiries.
Showcase Organizational Abilities: Demonstrate your strong organizational skills by mentioning any experience with managing schedules, maintaining databases, or supporting office operations. This will show that you can handle the administrative tasks required for the role.
How to prepare for a job interview at Salboy
✨Show Your Friendly Side
As a Customer Experience Executive, your demeanor is crucial. Make sure to greet everyone with a warm smile and maintain a positive attitude throughout the interview. This will reflect your ability to create a welcoming environment for clients.
✨Demonstrate Communication Skills
Prepare to showcase your exceptional verbal and written communication skills. Practice answering common interview questions clearly and concisely, and be ready to discuss how you would handle various client interactions.
✨Highlight Organizational Abilities
Since the role involves managing multiple tasks, be prepared to discuss your organizational skills. Share examples of how you've prioritized tasks in previous roles and maintained attention to detail, especially in a busy environment.
✨Familiarize Yourself with CRM Software
Understanding CRM software is essential for this position. If you have experience with specific tools, mention them during the interview. If not, express your willingness to learn and adapt quickly to new technologies.
