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- Tasks: Provide exceptional client care and manage appointments in a supportive team environment.
- Company: Join Bay Audiology, New Zealand’s most trusted hearing care brand, part of the global Amplifon Group.
- Benefits: Enjoy a birthday day off, discounted health insurance, and performance bonuses.
- Why this job: Make a real difference in people's lives while working with passionate colleagues in innovative hearing care.
- Qualifications: No prior experience needed; just bring your passion for customer care and great communication skills.
- Other info: Full training provided for hearing device repairs; flexible hours across Christchurch clinics.
The predicted salary is between 28800 - 43200 £ per year.
Here at Bay Audiology, our mission is to help people rediscover the joy of hearing. We offer a range of services, including hearing tests, hearing device fitting and maintenance, and ongoing support and care for our clients. Our Client Care Coordinators provide the first interaction with clients on their hearing journey, so an exceptional client care experience is vital.
You will be part of a close-knit team along with audiologists and clinic staff. We currently have a full-time role in our Christchurch Central clinic for someone to work Mon-Fri (8.30-5.00 pm) with the flexibility to cover other clinics in the Christchurch region as required. A driver's license and access to a vehicle is required for this role.
Responsibilities for this role include:
- Providing gold standard client care
- Responding to client enquiries
- Appointment management
- Consumable sales and invoicing
- Hearing device repairs and troubleshooting (Hearing screening and hearing aid repair experience is not necessary and full training is provided in these areas)
Who we're looking for:
We are seeking people with a passion for customer care and who thrive on making a difference in the lives of others. You'll have great organisational and communication skills and feel at home in a sales/retail environment. You will enjoy working in a passionate team and be comfortable with technology.
What's in it for you:
- A day off to celebrate your Birthday!
- Yearly flu vaccinations
- Free access to our Employment Assistant Program
- Discounted Private Health Insurance and other benefits and products
Why choose us:
We're at the forefront of innovative hearing care services, part of the global Amplifon Group, and we provide supportive leadership and career pathway opportunities. Staff benefits include quarterly team and individual bonuses based on performance along with discounted Southern Cross health insurance.
Sound like you? We would love to hear from you! Apply online today with your covering letter and CV and let us know why you would like to join our Bay Audiology team.
Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.
Client Care Coordinator - Christchurch Central employer: New Zealand Cricket
Contact Detail:
New Zealand Cricket Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Coordinator - Christchurch Central
✨Tip Number 1
Familiarise yourself with Bay Audiology's mission and values. Understanding their commitment to client care and the joy of hearing will help you align your responses during interviews, showcasing your passion for making a difference.
✨Tip Number 2
Highlight any previous experience in customer service or sales environments. Even if it's not directly related to hearing care, demonstrating your ability to provide exceptional client experiences will make you stand out.
✨Tip Number 3
Prepare to discuss how you handle organisational tasks and manage appointments effectively. Since appointment management is a key responsibility, sharing specific examples of your organisational skills can impress the hiring team.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Since you'll be working closely with audiologists and clinic staff, expressing your enjoyment of working in a team environment can demonstrate that you're a good fit for their culture.
We think you need these skills to ace Client Care Coordinator - Christchurch Central
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Care Coordinator position. Highlight how your skills and experiences align with their needs.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses why you want to join Bay Audiology and how you can contribute to their mission of helping people rediscover the joy of hearing. Use examples from your past experiences to demonstrate your passion for customer care.
Highlight Relevant Skills: In your CV, emphasise your organisational and communication skills, as well as any experience in sales or retail environments. Mention your comfort with technology, as this is important for the role.
Proofread Your Application: Before submitting, thoroughly proofread your cover letter and CV for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at New Zealand Cricket
✨Show Your Passion for Client Care
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've made a positive impact on clients in previous roles, as this aligns perfectly with the mission of Bay Audiology.
✨Demonstrate Organisational Skills
Since the role involves appointment management and responding to client enquiries, be prepared to discuss how you prioritise tasks and manage your time effectively. You might even want to share a scenario where your organisational skills led to a successful outcome.
✨Familiarise Yourself with Hearing Care Services
Even though full training will be provided, having a basic understanding of hearing tests and device maintenance can set you apart. Research common hearing issues and solutions to show your commitment to learning and growing in the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team dynamics, company culture, and growth opportunities within Bay Audiology. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
