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- Tasks: Join us as a Hotel Assistant, welcoming guests and ensuring they have an unforgettable stay.
- Company: ibis Styles Crewe is a vibrant hotel focused on exceptional guest experiences.
- Benefits: Enjoy a competitive salary of up to £25,494 plus flexible shifts and great perks.
- Why this job: Be part of a fun team where your personality shines and every day is different!
- Qualifications: No formal qualifications needed, just a year in customer service and a friendly attitude.
- Other info: Must be 18+ to serve alcohol; we value diversity and inclusion in our hiring.
The predicted salary is between 20400 - 25494 £ per year.
ibis Styles Crewe is looking for an outgoing, dependable, welcoming Hotel Assistant to deliver an amazing first impression and ensure our guests want to come back time and again. We are adding to our team to help cover busy periods and need Guest Service Assistants on a full-time basis, in return for a salary of up to £25,494 per year plus benefits.
Personality and potential are top of our hiring wish list, but a year's experience in a customer-facing hospitality job would make you a stand-out candidate. We need people who are open, welcoming and who know what great customer service looks like - the kind of person you'd like to meet after a long day of travelling!
You will be working across the front-of-house operations of the hotel. This will include:
- Checking guests in and out at Reception
- Helping run the breakfast service
- Helping set up meeting rooms
- Working the bar and restaurant
A great telephone manner is essential and you will need to be confident using a computer. As we are one big team, you can expect to turn your hand to whatever's needed to ensure our guests have a great stay.
You could be working a mix of midweek, weekend, early and late shifts, so flexibility in your schedule would be a big advantage. As you will be serving alcohol, we do require applicants to be 18 years of age or older.
If this sounds like a role that's right up your street, we'd love to hear from you.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Hotel Assistant employer: IBIS STYLES
Contact Detail:
IBIS STYLES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Assistant
✨Tip Number 1
Show your personality! When you meet potential employers or during any networking events, be sure to let your friendly and welcoming nature shine through. This role is all about making guests feel at home, so demonstrating that you can do this in person will make a lasting impression.
✨Tip Number 2
Familiarise yourself with the hotel industry. Research ibis Styles Crewe and understand their values and what they offer. Being knowledgeable about the company will help you engage in meaningful conversations and show your genuine interest in the position.
✨Tip Number 3
Practice your telephone skills. Since a great telephone manner is essential for this role, consider role-playing phone scenarios with friends or family. This will help you feel more confident when handling calls and inquiries, which is crucial for guest service.
✨Tip Number 4
Be flexible with your availability. The job requires working various shifts, so being open to different schedules can set you apart from other candidates. Highlight your flexibility during conversations with potential employers to show you're ready to meet their needs.
We think you need these skills to ace Hotel Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, especially in hospitality. Emphasise any specific skills that align with the job description, such as great communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at ibis Styles Crewe and how your experience makes you a perfect fit for their team.
Highlight Customer Service Skills: In both your CV and cover letter, provide examples of how you've delivered excellent customer service in previous roles. This could include handling difficult situations or going above and beyond for guests.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at IBIS STYLES
✨Show Your Personality
As the role requires an outgoing and welcoming nature, make sure to let your personality shine during the interview. Share anecdotes that highlight your friendly approach and ability to connect with guests.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Discuss how you handled difficult situations or went above and beyond to ensure guest satisfaction.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice common front-of-house situations, like checking in a guest or handling a complaint, to showcase your problem-solving skills and telephone manner.
✨Highlight Flexibility
Since the job involves various shifts, emphasise your flexibility and willingness to work different hours. Mention any past experiences where you adapted to changing schedules or took on additional responsibilities.
