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- Tasks: Lead and enhance patient services, ensuring top-notch care and hygiene standards.
- Company: Join ISS, a global leader in workplace management, dedicated to improving user experiences.
- Benefits: Enjoy a permanent role with growth opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real impact in healthcare while developing your career towards a Key Account Director role.
- Qualifications: Ideal candidates have managerial experience in healthcare, relevant qualifications, and strong communication skills.
- Other info: This role offers a clear pathway for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Head of Patient Operations
Location: Derby
Hours of work: 37.5
Contract Type: Permanent
The Head of Patient Operations will oversee and develop all services under your remit, ensuring seamless and consistent delivery across all aspects of Patient Services.
Job Description
This role is pivotal in setting and maintaining the highest standards, delivering a high-quality and consistent service that meets the needs of both the Client (NHS Royal Derby Hospital) and the Consumer (Patients, 500+ Staff, and Visitors).
This is a brilliant opportunity for an ambitious and driven individual who is looking to progress their career, with a clear pathway to stepping into a Key Account Director (KAD) role in the future.
We are seeking someone with the vision and determination to enhance service delivery, build strong client relationships, and inspire teams to deliver excellence in patient care.
Key Responsibilities
- Be committed to managing and providing direction, guidance and support regarding the provision of Cleaning, Catering and other associated services ensuring that employees are able to carry out their roles efficiently, effectively and safely
- Responsible for Day to Day oversight of the Patient Services Managers reporting to the Head of Patient Services
- Accountable for Food Safety, Menu management, and Allergen and Hydration for all Patient Catering Services
- Accountable for National Cleaning Standards, BICs and ensure full compliance of Cleaning Service
- Demonstrate an understanding of the issues and opportunities facing the Contract
- Ensure the effective delivery of the cleaning, linen, and all hygiene standards in accordance with the Trust’s and Company Infection Control policies
- Responsible for ensuring that high levels of work and hygiene standards are adopted throughout the Hospital, maintaining hygiene rules and regulations and standards of dress and behaviour of staff
- Establish and maintain clear standards ensuring the image of the services reflects the professional image of the company at all times
Professional and Personal Competencies/Qualifications
- Preferably holding HND/Degree in Hospitality
- Management/Business Studies or other relevant qualification
- NVQ Level 1 in Customer Services is desirable
- Basic Food Hygiene
- Food Hygiene Qualification – Level 4
- Good general education
- Experience working in a managerial role within a multi site/service role
- Demonstrates track record in managing cleaning an/or catering services in a healthcare environment
- Extensive experience in managing management grade level
- Demonstrates management of teams from diverse backgrounds and skills sets
- Extensive understanding of the National Cleaning Standards
- Ideally comprehensive PFI experience
- Creative and effective reaction to operational issues
- Experience at interfacing at all levels throughout an organisation, gaining and maintaining credibility with all people
- Excellent verbal and written communication skills
- Excellent presentation skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Job Types: Full-time, Permanent
Healthcare Operations Manager employer: ISS A/S
Contact Detail:
ISS A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Operations Manager
✨Tip Number 1
Familiarize yourself with the National Cleaning Standards and Food Safety regulations. Understanding these standards will not only help you in interviews but also demonstrate your commitment to maintaining high-quality service delivery.
✨Tip Number 2
Network with professionals in the healthcare operations field, especially those who have experience in managing cleaning and catering services. Building relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've inspired teams in previous roles. Highlighting your ability to manage diverse teams effectively will resonate well with the hiring managers.
✨Tip Number 4
Research ISS and their approach to workplace and facility management. Understanding their values and mission will allow you to align your responses during interviews, showing that you're a great fit for their culture.
We think you need these skills to ace Healthcare Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Healthcare Operations Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in healthcare operations, management, and service delivery. Emphasize any previous roles where you managed teams or services similar to those mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and operational excellence. Use specific examples from your past experiences to demonstrate how you can contribute to the success of ISS and the NHS Royal Derby Hospital.
Highlight Relevant Qualifications: Make sure to mention any relevant qualifications such as HND/Degree in Hospitality Management or Business Studies, Food Hygiene qualifications, and your experience with National Cleaning Standards. This will help you stand out as a qualified candidate.
How to prepare for a job interview at ISS A/S
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Head of Patient Operations role. Familiarize yourself with the key responsibilities, such as overseeing cleaning and catering services, and ensure you can discuss how your experience aligns with these duties.
✨Demonstrate Leadership Skills
Prepare to showcase your leadership abilities. Think of examples where you've successfully managed teams, especially in a healthcare environment, and be ready to discuss how you inspire and motivate others to deliver high-quality patient care.
✨Highlight Compliance Knowledge
Since the role involves ensuring compliance with National Cleaning Standards and Food Safety regulations, be prepared to discuss your knowledge and experience in these areas. Mention any relevant qualifications or training you have completed.
✨Showcase Communication Skills
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, and prepare to discuss how you have effectively communicated with diverse teams and stakeholders in previous roles.
