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- Tasks: Help customers find new homes with empathy and efficiency.
- Company: L&Q is a charitable housing association supporting 250,000 people in London and the South East.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: Strong communication skills and a passion for excellent customer service are essential.
- Other info: This role offers a chance to work from home and travel between sites.
The predicted salary is between 27800 - 39100 £ per year.
Contract Type: 2 Month Fixed Term Contract
Hours: Full time
Persona: Agile – 60-80% working from home
Reporting Office: West Ham Lane, Stratford, London
Salary: £34,904 per annum
Closing date for completed applications: 31 May 2024
Interviews will be held on a date to be confirmed. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Why choose L&Q?
- Strong family-friendly policies
- Annual leave starting from 28 days rising to 31 PLUS bank holidays
- Excellent Pension Scheme – double contribution up to 6%
- Generous non-contributory life assurance
- An Employee Assistance Programme
- Great places to work certified 2023-2024
- Best Workplaces for Women – ranked 23 in the UK
As a Rehousing Manager, you will:
- Ensure all customers have the best experience when displaced from their homes
- Source solutions quickly with compassion and empathy
- Work in partnership with internal and external teams to keep customers informed
- Manage complex caseloads including temporary and permanent rehousing and housing options advice
- Ensure a smooth and efficient customer journey
Some of your attributes:
- Excellent communication and time management skills, ability to manage complex workload
- Confidence, negotiation, influencing, and organizational skills
- Engagement with diverse customer base
- Track record of providing excellent customer service and ability to work under pressure
- Self-motivated, ownership of targets, results-oriented
If interested and qualified, apply promptly. Some travel between sites may be required, with expenses covered.
Our values and behavioural framework guide our work. More info available on our website or upon request.
Our commitments include developing our people, supporting work-life balance, and fostering inclusion. We are a Stonewall Diversity Champion, a Disability Confident employer, and have signed the Time to Change pledge.
We support environmental and social responsibility. L&Q is a charitable housing association, housing around 250,000 people across London and the South East, aiming to build aspiration, opportunity, and confidence in communities through our foundation and skills academy.
Our vision: Everyone has a quality, affordable home. We aim to create homes and neighborhoods everyone can be proud of.
Rehousing Manager - 5691 employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rehousing Manager - 5691
✨Tip Number 1
Familiarise yourself with L&Q's values and commitments. Understanding their focus on community, diversity, and social responsibility will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of L&Q on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the role and the organisation, which you can leverage during your application process.
✨Tip Number 3
Prepare specific examples from your past work that showcase your ability to manage complex caseloads and provide excellent customer service. Being ready to discuss these scenarios will highlight your relevant experience and skills during the interview.
✨Tip Number 4
Stay updated on current housing issues and trends in London. Demonstrating your knowledge of the challenges faced by displaced individuals will show your commitment to the role and your understanding of the broader context in which L&Q operates.
We think you need these skills to ace Rehousing Manager - 5691
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and attributes required for the Rehousing Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and case management. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage complex workloads.
Write a Strong Cover Letter: In your cover letter, express your passion for helping others and your understanding of the challenges faced by displaced individuals. Use specific examples from your past experiences to illustrate your communication and negotiation skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at L&Q
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Rehousing Manager. Familiarise yourself with the key aspects of the job, such as managing complex caseloads and ensuring a smooth customer journey. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to provide examples of how you've effectively communicated with diverse customer bases in the past. Highlight any experiences where you've had to negotiate or influence outcomes, as these are crucial for the position.
✨Demonstrate Empathy and Compassion
Since the role involves working with customers who may be displaced from their homes, it's important to convey your ability to handle sensitive situations with empathy. Share specific instances where you've shown compassion in your previous roles, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the Rehousing Manager role. This shows your genuine interest in the position and helps you assess if the company aligns with your values.
