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For Companies At a Glance
- Tasks: Drive business growth and maintain strong customer relationships as a Freight Sales Coordinator.
- Company: Join DFDS, a key player in logistics serving communities across Europe.
- Benefits: Enjoy life assurance, pension schemes, free ferry travel, and extensive employee support.
- Why this job: Be part of a diverse team, develop your skills, and make a real impact.
- Qualifications: Sales experience is essential; knowledge of logistics is a plus.
- Other info: We value diversity and inclusivity, welcoming unique perspectives.
The predicted salary is between 28800 - 42000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Sales Coordinator. Be part of the movement – and play your part.
About the role
As a Freight Sales Coordinator, you play a pivotal role in driving business growth and maintaining strong customer relationships. You act as the bridge between clients and internal departments, ensuring that service delivery aligns with customer expectations. Your daily activities focus on nurturing a robust portfolio of existing clients, while also seeking new business opportunities through proactive outreach and collaboration. Leveraging CRM systems and providing timely market feedback ensures streamlined communication, effective issue resolution, and strategic decision-making across the team.
You will be responsible for:
- Maintaining and growing a portfolio of customers by providing competitive rates, regular reporting, and ensuring service excellence.
- Generating new business through self-driven prospecting, internal referrals, and collaboration with cross-functional teams.
- Communicating regularly with customers to address inquiries, resolve issues promptly, and gather market intelligence.
- Promoting and actively utilizing CRM systems to document all client interactions, opportunities, and follow-ups.
- Providing structured feedback and performance updates to the Management Team through CRM reports and scheduled meetings.
About you
You’re a motivated and dynamic sales professional who understands the value of strong customer relationships and proactive service. With a solid background in sales and customer service, you’re confident in both managing an existing portfolio of clients and prospecting to generate new business opportunities. You have a proven ability to identify customer needs, offer tailored solutions, and consistently deliver results.
While direct experience in ferry services isn’t required, a broader understanding of the logistics, transport, or freight forwarding industry will be a strong advantage. You’re commercially minded, quick to learn, and always looking for ways to add value — both to your customers and your team. Your natural communication skills, approachable manner, and ability to work collaboratively make you a great fit for team-based environments. At the same time, you’re self-driven and comfortable working independently, showing initiative in everything you do. Above all, you’re someone who enjoys connecting with people, thrives on achieving goals, and takes pride in delivering an exceptional customer experience.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Breeze, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Freight Sales Coordinator employer: DFDS UK & Ireland
Contact Detail:
DFDS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Sales Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and freight forwarding industry. Understanding key terms, trends, and challenges will help you engage in meaningful conversations during interviews and demonstrate your proactive approach to learning.
✨Tip Number 2
Network with professionals in the freight and logistics sector. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at DFDS.
✨Tip Number 3
Showcase your customer relationship management skills by preparing examples of how you've successfully maintained and grown client portfolios in previous roles. Be ready to discuss specific strategies you used to enhance customer satisfaction.
✨Tip Number 4
Research DFDS's values and recent initiatives. Being able to articulate how your personal values align with theirs will demonstrate your genuine interest in the company and your commitment to contributing positively to their team.
We think you need these skills to ace Freight Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you maintained client relationships or generated new business, as these are key aspects of the Freight Sales Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client portfolios or contributed to business growth in past positions. This will show your understanding of the role's requirements.
Showcase Your Communication Skills: Since strong communication is vital for this role, consider including examples in your application that demonstrate your ability to resolve issues and gather market intelligence effectively. This could be through anecdotes or metrics from previous jobs.
Highlight Your Proactivity: The job description mentions the importance of self-driven prospecting. Be sure to include instances where you've taken the initiative to seek out new business opportunities or improve processes, showcasing your proactive approach.
How to prepare for a job interview at DFDS UK & Ireland
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Freight Sales Coordinator. Familiarise yourself with how this role contributes to business growth and customer relationships, as well as the importance of CRM systems in managing client interactions.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experience and how it relates to maintaining and growing a customer portfolio. Be ready to share specific examples of how you've successfully generated new business or resolved customer issues in the past.
✨Demonstrate Industry Knowledge
While direct experience in ferry services isn't required, having a solid understanding of the logistics, transport, or freight forwarding industry will set you apart. Research current trends and challenges in the industry to show your proactive approach and commercial mindset.
✨Emphasise Communication Skills
As a Freight Sales Coordinator, strong communication skills are essential. Be prepared to discuss how you build relationships with clients and collaborate with cross-functional teams. Highlight any experiences where your communication skills led to successful outcomes.
