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For Companies At a Glance
- Tasks: Manage and analyse customer complaints and product performance data to drive improvements.
- Company: Dunbia is a leading supplier of quality beef and lamb, supporting local farmers and the rural economy.
- Benefits: Enjoy competitive pay, weekly payments, subsidised canteen, and 28 days holiday.
- Why this job: Join a passionate team in a fast-paced environment with opportunities for growth and impact.
- Qualifications: Experience in data analysis, strong Excel skills, and excellent communication are essential.
- Other info: No sponsorship available for overseas applicants; ideal for those seeking a career in food processing.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Dunbia is one of Europe’s leading and respected suppliers of top-quality Beef and Lamb products supplying national and international retail, commercial and food service markets. Supporting Farmers, the Rural Economy, and Feeding the Country! We work with local farmers to produce consistent quality lamb and beef from naturally sustainable sources; we are actively seeking applications from individuals keen to take up a career within one of Europe’s leading food processing companies. At Dunbia, we are unashamedly passionate about our business, and we welcome progressive individuals who will share our passion and contribute positively to the further success of the Company. It’s a fast-paced environment, with targets and customer specifications to achieve and we offer competitive rates for skilled individuals, with opportunities for progression available.
Responsibilities
We are seeking a detail-oriented and highly organized Data Analyst to manage and analyse customer complaints, product performance data, and quality assurance metrics. This role will focus on recording, trending, and providing actionable insights from various data points such as complaints, microbiological reports, product analysis, and customer KPIs. The ideal candidate will play a pivotal role in driving continuous improvement based on data-driven insights.
- Complaints Management: Record and track customer complaints, ensuring all data is accurately logged and categorized. Analyse complaint trends to identify recurring issues and areas for improvement. Generate reports on complaint trends and provide recommendations to relevant teams.
- Star Review Management: Download and track Star Review data. Analyse Star Review trends and assign issues to appropriate teams for resolution. Maintain a detailed log of reviews and provide insights for customer satisfaction improvements.
- Compliance Reports: Log and trend non-conforming data, ensuring accuracy and consistency across records. Provide actionable insights based on marketability performance trends to help improve product offerings.
- Customer KPI Monitoring (Weekly Reports): Compile and trend weekly data, including complaints, raw material microbiology, finished product microbiology, reviews, SGS reports, consistency results, and store performance. Monitor and track customer KPIs to identify areas requiring attention and improvement. Provide analysis and insights based on KPI trends to ensure consistent product quality and customer satisfaction.
- Data Reporting and Insights: Provide comprehensive weekly reports on all key metrics. Identify patterns in the data and deliver actionable insights to relevant teams for continuous improvement. Assist in the development of reports, dashboards, and presentations to communicate data trends effectively.
- Collaboration and Cross-Functional Support: Work closely with Quality Assurance, Production, and Customer Service teams to ensure alignment on complaint trends and quality issues. Provide data support for decision-making and operational improvements.
Qualifications
The Person: Proven experience as a Data Analyst, Technical Analyst, or in a similar role, preferably in the food industry or retail environment. Strong experience with data analysis, trend reporting, and quality performance metrics. Proficient in Excel as this will be the only platform utilised to analyse data. Ability to analyse data and translate it into clear, actionable insights. Excellent communication skills and ability to work cross-functionally with multiple teams. Experience with customer complaint tracking systems and quality assurance metrics is preferred.
Benefits: Competitive salary, Weekly Paid, Death in Service Scheme and Nest pension, Subsidised Canteen – Seasonal Meat Packages, Site Engagement Activities, 28 days holiday inc 8 days Bank Holidays, Excellent opportunities for progression within the business across a variety of departments.
No company sponsorship is available to overseas applicants for this position.
Food Safety Data Administrator employer: UNAVAILABLE
Contact Detail:
UNAVAILABLE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Safety Data Administrator
✨Tip Number 1
Familiarise yourself with the food safety regulations and standards relevant to the industry. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to quality and compliance during discussions.
✨Tip Number 2
Brush up on your Excel skills, as this is the primary tool used for data analysis in this position. Consider taking an online course or watching tutorials to enhance your proficiency, which will make you stand out as a candidate.
✨Tip Number 3
Network with professionals in the food industry, especially those involved in data analysis or quality assurance. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to drive improvements in previous roles. Being able to articulate your experience with actionable insights will showcase your analytical skills and relevance to the position.
We think you need these skills to ace Food Safety Data Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Food Safety Data Administrator position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience as a Data Analyst or in a similar role, particularly within the food industry. Use specific examples to demonstrate your data analysis skills and how you've contributed to quality assurance.
Showcase Technical Skills: Make sure to mention your proficiency in Excel, as it is the primary tool for data analysis in this role. If you have experience with customer complaint tracking systems or quality performance metrics, be sure to include that as well.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for the food industry and your desire to contribute to Dunbia's success. Mention how your skills align with their goals of continuous improvement and customer satisfaction.
How to prepare for a job interview at UNAVAILABLE
✨Know Your Data
Familiarise yourself with data analysis concepts and tools, especially Excel, as it’s the primary platform for this role. Be prepared to discuss your previous experience with data trends and how you've used insights to drive improvements.
✨Understand the Industry
Research Dunbia and the food processing industry. Understand their products, values, and the importance of quality assurance in food safety. This will show your genuine interest in the company and its mission.
✨Prepare for Scenario Questions
Anticipate questions about handling customer complaints and analysing data. Think of specific examples from your past experiences where you successfully identified trends and implemented solutions.
✨Showcase Communication Skills
Since collaboration with various teams is key, be ready to demonstrate your communication skills. Share examples of how you've effectively worked cross-functionally to resolve issues or improve processes.
