At a Glance
- Tasks: Engage customers, support team goals, and maintain store standards.
- Company: Urban Outfitters is a trendy retail brand known for its unique style and vibrant culture.
- Benefits: Enjoy up to 40% off, flexible leave, and wellness support.
- Why this job: Join a creative team that values positivity and personal growth in a fun environment.
- Qualifications: Retail experience is a plus, but strong communication skills are essential.
- Other info: This is a seasonal role located in the heart of Covent Garden.
Location: This position is located at Warehouse 42-56 Seven Dials Earlham St, London, WC2H9LJ United Kingdom.
Role Summary: The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.
What You'll Be Doing
- People: Deliver a positive, friendly experience by engaging the customer through conversation and service. Enhance the VIBE by focusing on customers and not on projects during prime time selling hours. Provide a store experience that reflects the Company’s mystery shop standards. Contribute to the overall VIBE in the store by being positive, respectful and helpful to others. Uphold Company standards and act as a positive role model to peers.
- Teamwork & Communication: Work productively within the team and take initiative to work with others toward a common, collaborative goal. Assist in the training and development of peers. Communicate positively and effectively with peers. Actively participate in daily and department meetings.
- Operations: Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines). Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised. Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs). Exhibit awareness of loss prevention guidelines and comply with all inventory control measures. Always adhere to company health & safety regulations.
- Merchandising & Display: Uphold store merchandising and cleanliness standards. Ensure that merchandise is ticketed and the sales floor is well stocked. Support sales by assisting in merchandising and display projects. Exhibit a familiarity with current product and trend awareness.
What You'll Need
- Previous experience in a retail environment – not a must.
- An awareness of the Urban Outfitters brand and its appeal to the local market.
- Strong communication skills.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health. Discount off external gym memberships. Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Urban Outfitters Sales Associate (Seasonal FTC) - Covent Garden, London employer: Urban Outfitters
Contact Detail:
Urban Outfitters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urban Outfitters Sales Associate (Seasonal FTC) - Covent Garden, London
✨Tip Number 1
Familiarise yourself with the Urban Outfitters brand and its unique appeal. Visit the store, explore their products, and understand their VIBE philosophy to show genuine interest during your interactions.
✨Tip Number 2
Engage in conversations with current employees or customers to gain insights into the store's culture and customer expectations. This will help you demonstrate your understanding of teamwork and communication during the interview.
✨Tip Number 3
Prepare to discuss how you can contribute to a positive store environment. Think of examples from past experiences where you enhanced customer service or supported your team, as this aligns with the role's focus on collaboration.
✨Tip Number 4
Showcase your awareness of current retail trends and how they relate to Urban Outfitters. Being knowledgeable about popular styles and customer preferences will set you apart as a candidate who is ready to contribute to merchandising and display projects.
We think you need these skills to ace Urban Outfitters Sales Associate (Seasonal FTC) - Covent Garden, London
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Sales Associate position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Relevant Experience: Even if you don't have direct retail experience, think about any customer service roles or teamwork experiences you've had. Emphasise your communication skills and ability to work collaboratively, as these are crucial for this role.
Express Your Passion for the Brand: Demonstrate your knowledge of Urban Outfitters and its appeal to the local market in your application. Mention specific products or trends that resonate with you and how you can contribute to the store's VIBE philosophy.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your personality and enthusiasm for the role. Use it to explain why you want to work at Urban Outfitters and how you can enhance the customer experience in the store.
How to prepare for a job interview at Urban Outfitters
✨Know the Brand
Familiarise yourself with Urban Outfitters' brand values and their appeal to the local market. This will help you demonstrate your understanding of the company during the interview.
✨Showcase Your People Skills
Since the role focuses on delivering a positive customer experience, be prepared to discuss your previous experiences in engaging with customers. Highlight any examples where you enhanced a customer's shopping experience.
✨Emphasise Teamwork
Urban Outfitters values collaboration, so be ready to share examples of how you've worked effectively within a team. Discuss any instances where you took the initiative to support your peers or contributed to a common goal.
✨Demonstrate Job Knowledge
Brush up on your knowledge of retail operations, such as till procedures and stock management. Being able to speak confidently about these areas will show that you're prepared for the role.