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For Companies At a Glance
- Tasks: Coordinate work orders and schedules for repairs in a dynamic environment.
- Company: Join Sovereign Network Group, the 6th largest housing association in the UK.
- Benefits: Enjoy flexible working, generous holiday, and a £450 yearly benefits pot.
- Why this job: Be part of a supportive team focused on customer service and community impact.
- Qualifications: Experience in administration and customer service is essential; building maintenance knowledge is a plus.
- Other info: This is a part-time role with 18.5 hours per week in a vibrant office.
The predicted salary is between 24000 - 36000 £ per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Fire and Security division in our new Hurn Office on a Permanent Part Time basis. This will be working 18.5 hours per week.
The Role
- Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents.
- You will enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer.
- Provide a first point of contact within your area for business partners.
- Assist in complaint and query resolution.
- Manage a diary and bookings schedule for the team.
- Complete required administration tasks.
- Seek opportunities to improve performance and offer solutions.
- Establish and maintain own effectiveness by developing strong working relationships with team members and business stakeholders.
What We Look For
- Solid experience in administration within a busy customer focused role.
- Some understanding of building maintenance terminology preferred.
- Experience of using several different computer systems.
- Ability to manage your own workload.
- Strong customer service focus & confident telephone manner.
- The ability to think quickly and clearly and work well under pressure.
- Empathy and a passion for helping people.
As someone committed to customer service, you will work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.
Rewards package
- £450 yearly flexible benefit pot to use against benefits of your choice.
- 25 Days Holiday (pro rata + Bank Holidays with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- Generous company pension scheme, matched up to 12%.
- Flexible working.
- Recognition scheme.
- Wellbeing discounts.
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
Coordinator - Fire and Security (Part Time) employer: SNG (Sovereign Network Group)
Contact Detail:
SNG (Sovereign Network Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Fire and Security (Part Time)
✨Tip Number 1
Familiarise yourself with the specific terminology used in building maintenance. This will not only help you understand the role better but also demonstrate your commitment and knowledge during any discussions with the hiring team.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed schedules or diaries in previous roles. Being able to discuss your experience in a busy environment will show that you're well-suited for this fast-paced position.
✨Tip Number 3
Research Sovereign Network Group and their recent merger with Network Homes. Understanding their mission and values will allow you to align your answers with what they are looking for, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Think of specific instances where you resolved complaints or queries effectively, as this will showcase your ability to handle the responsibilities of the Coordinator role.
We think you need these skills to ace Coordinator - Fire and Security (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any roles where you managed schedules or liaised with customers, as these are key aspects of the Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description, such as managing diaries and resolving queries.
Showcase Your Customer Service Skills: Provide examples in your application that demonstrate your strong customer service focus. Highlight situations where you successfully handled complaints or queries, showcasing your ability to think quickly and work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Showcase Your Organisational Skills
As a Coordinator, you'll need to demonstrate your ability to manage schedules and work diaries effectively. Prepare examples from your past experiences where you successfully organised tasks or projects, highlighting your attention to detail and time management skills.
✨Emphasise Customer Service Experience
This role requires a strong customer service focus. Be ready to discuss specific instances where you've gone above and beyond for customers or resolved complaints effectively. This will show your commitment to providing excellent service.
✨Familiarise Yourself with Building Maintenance Terminology
While not mandatory, having a basic understanding of building maintenance terminology can set you apart. Brush up on relevant terms and concepts so you can engage confidently in discussions about the role and its responsibilities.
✨Demonstrate Your Ability to Work Under Pressure
The job involves a fast-paced environment, so be prepared to share examples of how you've handled stressful situations in the past. Highlight your problem-solving skills and ability to think clearly when faced with challenges.
