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- Tasks: Support merchants with technical inquiries and coach them to become product experts.
- Company: Join Payroc, a leader in payment solutions dedicated to inclusivity and innovation.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Passion for tech support, strong communication skills, and proficiency in Microsoft Office.
- Other info: Work hours are Monday to Friday, with occasional Saturdays.
The predicted salary is between 30000 - 42000 £ per year.
In this role, you will serve as the initial point of contact for our merchants as part of the Payroc Terminal Support Team. You will work with merchants to resolve their technical inquiries and coach them to become product experts. Working hours are approximately Monday - Friday from 13:30 to 22:00, with a rotational Saturday.
Duties and Responsibilities:
- Provide support via email and telephone.
- Process technical inquiries, orders, and administrative tasks accurately and promptly.
- Coach customers to be product experts, increasing their self-sufficiency.
- Ensure customer expectations are fully met through appropriate actions.
- Coordinate with internal teams as needed.
Qualifications:
- Experience demonstrating passion for technical support.
- Ability to work independently and as part of a team.
- Strong communication skills, both written and oral.
- Excellent administration, planning, and organizational skills with attention to detail.
- Ability to work in a fast-paced environment providing high-level customer support.
- Proficiency in Word, Excel, and Outlook.
Travel Component: N/A - Remote
Job Classification: Salaried
At Payroc, we are committed to creating an inclusive and equitable workplace. We collect demographic data voluntarily to monitor diversity and ensure our hiring process is inclusive. Responses are anonymous and confidential, used only for monitoring purposes in compliance with GDPR. If you require adjustments during the hiring process due to disability or neurodiversity, please contact HR at HR@payroc.com. Thank you for helping us build a more inclusive Payroc!
Specialist I, Technical Support, Terminal employer: Payroc LLC
Contact Detail:
Payroc LLC Recruiting Team
HR@payroc.com
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist I, Technical Support, Terminal
✨Tip Number 1
Familiarise yourself with common technical issues that merchants face when using terminal support. This knowledge will help you engage confidently with potential employers and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills by explaining technical concepts in simple terms. This is crucial for coaching customers to become product experts, and showcasing this ability during interviews can set you apart.
✨Tip Number 3
Research Payroc's products and services thoroughly. Being well-informed about what the company offers will allow you to tailor your conversations and show genuine interest in helping their customers.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved technical inquiries or coached someone. These anecdotes will illustrate your problem-solving skills and ability to work under pressure, which are key for this role.
We think you need these skills to ace Specialist I, Technical Support, Terminal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support. Emphasise your communication skills and any previous roles where you coached or trained others.
Craft a Strong Cover Letter: In your cover letter, express your passion for technical support and how you can help merchants become product experts. Mention specific examples of how you've resolved technical inquiries in the past.
Showcase Relevant Skills: Clearly outline your proficiency in Word, Excel, and Outlook in your application. Provide examples of how you've used these tools to enhance customer support or streamline processes.
Highlight Teamwork and Independence: Demonstrate your ability to work both independently and as part of a team. Include examples from previous jobs where you successfully collaborated with others or took initiative on your own.
How to prepare for a job interview at Payroc LLC
✨Show Your Passion for Technical Support
Make sure to express your enthusiasm for technical support during the interview. Share specific examples of how you've helped customers in the past and how you enjoy solving technical issues.
✨Demonstrate Strong Communication Skills
Since this role involves a lot of interaction with merchants, practice articulating your thoughts clearly. Prepare to discuss how you would explain complex technical concepts in simple terms to ensure understanding.
✨Highlight Your Organisational Skills
Be ready to talk about how you manage your time and tasks effectively. Provide examples of how you've handled multiple inquiries or projects simultaneously while maintaining attention to detail.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific technical inquiries or customer situations. Think through your problem-solving process and be prepared to walk the interviewer through your thought process.
