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- Tasks: Welcome guests, manage bookings, upsell treatments, and handle daily reception duties.
- Company: Join Harbour Hotels, a luxury collection in stunning locations across the South.
- Benefits: Enjoy discounted stays, spa treatments, meals on duty, and health support for you and your family.
- Why this job: Be part of a vibrant team in a beautiful coastal setting with great career progression.
- Qualifications: Friendly personality; experience with spa systems is a plus, but training is provided.
- Other info: Work in a stylish environment with opportunities for recognition and development.
The predicted salary is between 24000 - 36000 £ per year.
We have a superb opportunity for a Spa Receptionist to join the team. As Spa Receptionist, your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, showing rounds, cashing up, and general day-to-day spa reception duties.
You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.
Who we are: Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans coastal, country, and city properties with a variety of restaurant concepts and our unique HarSPA brand across many sites. Harbour Hotel St Ives offers a fantastic coastal escape in one of Cornwall's most iconic locations. The HarBar Kitchen, Bar and Terrace, and serene seaside HarSpa make this property very special.
What’s in it for you:
- Discounted room rates for all Crew, across all Harbour Hotels
- 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
- 25% discount on food and drink in our 16 bars and restaurants
- Mental health and wellbeing support for you and your immediate family
- 24/7 GP services for you and your immediate family
- Bespoke nutrition & fitness advice for all Crew
- Group Life Cover
- Group and hotel-based incentive schemes
- Opportunity to attend our annual black-tie Harbour Heroes awards
- Excellent progression opportunities within Harbour Hotels
- Individual and bespoke career pathways
- On-the-job training and potential internal promotions
- Meals included whilst on duty
- Competitive salary
- Sophisticated uniforms designed for Harbour Hotels
Spa Receptionist employer: Harbour Hotels
Contact Detail:
Harbour Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the spa industry and the specific services offered at Harbour Hotels. Understanding the treatments and products available will help you engage with guests and upsell effectively during your interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Spa Receptionist. This could include handling bookings, addressing guest inquiries, or managing complaints, which will demonstrate your readiness for the role.
✨Tip Number 3
Network with current or former employees of Harbour Hotels to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Showcase your passion for service excellence by sharing personal experiences where you went above and beyond for a customer. This will highlight your suitability for the role and align with the values of Harbour Hotels.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality or spa environments. Emphasise your friendly personality and passion for service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Spa Receptionist role. Mention specific skills such as upselling treatments and handling bookings, and express your eagerness to learn about spa reservation systems.
Showcase Relevant Skills: In your application, highlight any experience you have with cash handling, customer interaction, and teamwork. If you have knowledge of spa products or treatments, be sure to mention that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Harbour Hotels
✨Show Your Personality
As a Spa Receptionist, having a friendly and outgoing personality is key. Make sure to showcase your warmth and enthusiasm during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your passion for service excellence.
✨Know the Company
Familiarise yourself with Harbour Hotels and their unique HarSPA brand. Understanding their values and what makes them special will help you answer questions more effectively and show that you're genuinely interested in being part of their team.
✨Prepare for Role-Specific Questions
Be ready to discuss how you would handle specific scenarios related to spa bookings, upselling treatments, and managing guest inquiries. Think of examples from your past experiences that highlight your customer service skills and ability to work in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the role and the company culture. This shows your interest and helps you determine if it's the right fit for you. Consider asking about training opportunities or how success is measured in the role.
