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- Tasks: Engage with guests via our app, ensuring their needs are met for a perfect stay.
- Company: The Grove is a luxurious 5-star resort in Hertfordshire, offering exceptional service and experiences.
- Benefits: Enjoy free meals, discounts, and access to our award-winning spa and golf course.
- Why this job: Join a family-owned business where your contributions are valued and you can make a real impact.
- Qualifications: Excellent communication skills and prior customer service experience are preferred.
- Other info: This is a full-time role with shift work, including weekends.
The predicted salary is between 21500 - 30000 £ per year.
Salary £25,962 per annum plus hotel benefits
Location: Watford, Hertfordshire
This is a permanent, full-time vacancy.
Welcome to The Grove, where luxury meets exceptional service. At The Grove, we pride ourselves on creating unforgettable experiences for our guests, and our team is at the heart of delivering this excellence.
We are seeking a dedicated and enthusiastic Guest Communications Agent to join our Front of House team and take responsibility for using our bespoke innovative app, Grove Buddy. You will pro-actively chat with guests in real time pre-check in to find out their requirements and during their time with us, answering their queries promptly and ensuring their stay is nothing short of perfect.
You will have excellent communication skills and written English and pay meticulous attention to detail, ensuring all guest needs and preferences are noted and addressed and our 5-star service is delivered with passion and professionalism. Prior experience in a customer service or hospitality role and the ability to demonstrate these skills would be very beneficial.
Please be aware that this role involves shift work on a rota basis. Typical shifts would be early (7am - 3:30pm), middle shifts, or late shifts (2:30pm - 11pm). Weekends will be included in your rota.
The Grove is a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of everyday life. Across our 300-acre estate, we offer fine dining, a range of outdoor activities (including our famed golf course) and an indulgent award-winning spa and health club. Being family owned means that both our guests and our employees are treated as individuals and not one of the crowd.
Alongside the personable touches that come with working for a family-run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team:
- The chance to make use of the on-site award-winning facilities such as the spa, golf course and gym.
- A staff canteen with a free meal during your shift.
- A subsidised shuttle bus from Watford town centre.
- Generous discounts for you and your family/friends on stays with the hotel.
- Subsidised staff accommodation (if required).
Set in 300 acres of stunning Hertfordshire countryside, The Grove is the ultimate five-star retreat. Lovingly restored, the former home of the Earls of Clarendon is situated just 18 miles from London, and is home to an award-winning spa, championship golf course and mouth-watering restaurants.
We offer a great variety of benefits to acknowledge talent, reward and thank loyalty, and drive success.
Guest Communications Agent employer: The Grove
Contact Detail:
The Grove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Communications Agent
✨Tip Number 1
Familiarise yourself with The Grove and its offerings. Understanding the unique features of the hotel, such as the award-winning spa and golf course, will help you engage with guests more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills in a customer service context. Since the role involves real-time interactions with guests, being able to articulate your thoughts clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed guest preferences or resolved issues in previous roles. This will highlight your ability to deliver the 5-star service that The Grove prides itself on.
✨Tip Number 4
Be ready to discuss your availability for shift work, including weekends. Flexibility is key in hospitality, so demonstrating your willingness to adapt to the rota will make you a more attractive candidate.
We think you need these skills to ace Guest Communications Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality roles. Emphasise your communication skills and any previous use of technology in guest interactions, as this is crucial for the Guest Communications Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of The Grove that appeal to you, such as their commitment to exceptional service and the unique features of the hotel.
Showcase Attention to Detail: In your application, provide examples of how you've demonstrated meticulous attention to detail in past roles. This could include managing guest preferences or ensuring high standards in service delivery.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. Clear and professional written English is essential for this role, so make sure your application reflects that.
How to prepare for a job interview at The Grove
✨Showcase Your Communication Skills
As a Guest Communications Agent, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in friendly conversation. Practice common interview questions and answers to ensure you convey your ideas effectively.
✨Familiarise Yourself with Grove Buddy
Since you'll be using the bespoke app, Grove Buddy, make sure to research it beforehand. Understand its features and how it enhances guest experiences. This knowledge will show your enthusiasm for the role and your readiness to adapt to new technologies.
✨Emphasise Customer Service Experience
Highlight any previous experience in customer service or hospitality roles. Be prepared to share specific examples of how you've handled guest queries or resolved issues, showcasing your problem-solving skills and attention to detail.
✨Prepare for Shift Work Discussion
This role involves shift work, so be ready to discuss your availability and flexibility. Show that you understand the demands of working in hospitality and express your willingness to adapt to the rota, including weekends and late shifts.
