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For Companies At a Glance
- Tasks: Lead and engage expert communities while managing internal communications for a global software company.
- Company: Bentley Systems is a leading infrastructure engineering software company with a global presence.
- Benefits: Enjoy remote work options, competitive salary, and a supportive team culture.
- Why this job: Join a dynamic team making a real impact on global infrastructure and community engagement.
- Qualifications: 7-10 years in software, with experience in community building and strong communication skills.
- Other info: Flexible working arrangements and opportunities for professional growth in a diverse environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ireland, UK, Portugal (Office/ Hybrid/ Remote)
Travel: Around 10% travel is expected
Position Summary
Bentley Systems is the infrastructure engineering software company. Around the world, infrastructure professionals rely on Bentley software to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Together, we are advancing infrastructure for better quality of life.
Today, Bentley employs 5,500 people, located across 42 global locations. We’re hiring a Community & Communications Manager to lead the inspirational engagement and expert communities of 1,600+ colleagues in Bentley’s Product, Technology and UX organization. This role reports to the Chief of Staff in the Office of the CTO.
As a Community Manager, you will nurture and grow 5-10 expert-led ‘Communities of Practice’, ensuring their smooth operation through activities such as coaching speakers, developing content, scheduling calls, and maintaining distribution lists. Additionally, as colleague Communications lead, you will direct and execute internal Product & Technology communications, events, and all-hands calls, ensuring alignment and synchronization across functions. The role is split roughly 50:50 between Community and internal Communications aspects.
Your Day to Day
- Facilitating expert Community leaders to deliver impactful content, maximized reach and engagement, and managing associated administrative tasks.
- Streamlining and improving Community tools and processes to ensure a seamless experience for users.
- Creating sustainable content, guidelines, and frameworks to support thriving, fast-growing Communities.
- Conducting competitive analysis to maintain a leading-edge experience in internal community engagement and strategy.
- Collaborating with product, engineering, marketing, and other teams to foster staff participation in the Communities.
- Once established in the role, pushing the bounds of the Community strategy to engage external experts as well as internal colleagues.
- Research newsworthy items from across the organization, especially those that celebrate success in all corners of our global team.
- Maintaining team intranets, Teams channels and other internally visible sources of content.
- Drafting and proofing comms for Senior leaders (written, audio, visual – including video, slides).
- Planning and maintaining a calendar and cadence of regular Comms, Events and All Hands for the Product & Technology organization.
- Collecting feedback and listening for employee sentiment, and ensuring this is matched and addressed in comms.
- Aligning with peers and colleagues in sister organizations across Bentley to amplify the power of Comms.
What You Bring to The Team
- 7-10+ years of working in software environment, which includes enterprise B2B SaaS experience.
- Familiarity with large, complex software organizations.
- 3-5 years of experience participating in and building communities (internal or external). We welcome both commercial and non-commercial experience.
- Public speaking, blogging, content development, and event facilitation experience.
- Existing network from a diverse set of communities and social media platforms.
- Facilitating complex and sensitive community management situations with humility, judgment, tact, and humor to deliver great internal content.
- Working independently and autonomously, managing multiple competing priorities.
- Fluent written and spoken English.
What We Offer
- A great Team and culture – please see our Recruitment Video.
- An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
- Competitive Salary and benefits.
- The opportunity to work within a global and diverse international team.
- A supportive and collaborative environment.
- Colleague Recognition Awards.
About Bentley Systems
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Community & Communications Manager (Product & Technology) employer: Bentley Systems
Contact Detail:
Bentley Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community & Communications Manager (Product & Technology)
✨Tip Number 1
Network with professionals in the software and community management sectors. Attend industry events or webinars where you can meet potential colleagues or leaders from Bentley Systems. Building these connections can give you insights into the company culture and the role.
✨Tip Number 2
Familiarise yourself with Bentley Systems' products and their impact on infrastructure. Understanding their software solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 3
Engage with existing communities related to Bentley's work, whether online or offline. Participate in discussions, share your insights, and showcase your expertise in community building and communications to make a lasting impression.
✨Tip Number 4
Prepare to discuss your experience in managing communities and communications during the interview. Have specific examples ready that highlight your skills in public speaking, content development, and event facilitation, as these are crucial for the role.
We think you need these skills to ace Community & Communications Manager (Product & Technology)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management and communications. Focus on your achievements in previous roles, especially those that demonstrate your ability to engage and grow communities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community engagement and communications. Mention specific examples of how you've successfully managed communities or communications in the past, and explain why you're excited about the opportunity at Bentley Systems.
Showcase Your Skills: Highlight your public speaking, content development, and event facilitation skills in your application. Provide examples of how you've used these skills to create impactful content or events in previous positions.
Research Bentley Systems: Familiarise yourself with Bentley Systems' products and culture. Mention any relevant insights in your application to show that you understand their mission and how you can contribute to their goals.
How to prepare for a job interview at Bentley Systems
✨Showcase Your Community Experience
Make sure to highlight your experience in building and managing communities, whether internal or external. Share specific examples of how you've engaged members and facilitated discussions, as this role heavily relies on community management skills.
✨Demonstrate Communication Skills
Since the role involves directing internal communications, be prepared to discuss your public speaking, content development, and event facilitation experiences. Bring examples of past communications you've crafted, and be ready to explain how you ensure alignment across teams.
✨Familiarise Yourself with Bentley's Products
Research Bentley Systems and their software solutions before the interview. Understanding their products will not only show your interest but also help you discuss how you can contribute to their community and communication strategies effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex community management situations. Think of scenarios where you've had to use tact and humour to resolve issues, and be ready to share how you navigated those challenges successfully.
