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- Tasks: Assist luxury clients in finding perfect homes through LiveChat, email, and phone.
- Company: Join Plum Guide, a fast-growing company dedicated to exceptional travel experiences.
- Benefits: Enjoy hybrid remote work, competitive earnings, birthday off, and dog-friendly offices.
- Why this job: Be part of a dynamic team focused on customer satisfaction and making an impact.
- Qualifications: 1-2 years in a customer-facing role with a proven track record in sales.
- Other info: Work from anywhere for 4 weeks a year and receive training within your first month.
The predicted salary is between 30000 - 42000 £ per year.
Please note that the shift pattern for this role will be Sunday - Thursday each week.
The Company Life is too short for average stays… We are all on this earth for a short and precious time, which means every single holiday is really quite important. Plum Guide is on a mission to eradicate travel disappointment for the discerning traveller, resulting in an exceptional experience every single time.
The Best Homes: We vet every home selecting only the best in each destination (across 3 categories).
Total Transparency: We cut the crap, calling out home truths and taking a zero BS approach to comms - building trust and brand integrity.
Exceptional Service: Real humans, readily available, delivering unparalleled service. If things go wrong, we do all we can to rectify the situation.
Since launching in 2016, we have grown incredibly quickly, expanding to hundreds of locations and returning the highest NPS scores in the industry. We are backed by some of the world’s top entrepreneurs and VCs.
Our goal for the next 12 months is to dominate the top 1% market share in our customers' top 60 markets, turning every guest into an advocate along the way.
The Role
There are 3 core principles at the heart of everything we do: speed, service, and solutions. Our guests and partners (predominantly luxury travel agents, concierge companies, and Film and TV studios & production companies) often require assistance in finding the perfect home(s) for themselves or their clients without needing to sift through hundreds of homes on the website. You will assist them via LiveChat, email, and on the phone, with the aim of generating sales for the business and building long-lasting relationships to encourage future sales. It is essential to the business and brand that the team is helpful, friendly, and knowledgeable.
The role will include:
- Responding to high volumes of inbound leads with the aim of moving the guests and partners closer to booking with each interaction.
- ‘Getting the sale’ by managing all stages of the sales process from qualifying, needs analysis, finding solutions, objection handling, negotiating, and closing.
- Working as part of a fast paced, agile team, offering our Partners a world class customer service experience.
The role won’t include:
- Dealing with any in-stay customer service issues.
- Drawing up itineraries or contracts.
The Right Person
You will excel in this role if you:
- Are motivated by being in a target-driven environment with all teams and team members contributing their bit to one common goal.
- Have experience working well under pressure and are exceptional at multitasking.
- Are motivated by customer satisfaction & working with targets.
- Are ambitious & want to make an impact in the business.
- Have a huge passion for travel.
- Have outstanding interpersonal skills (both written and verbal).
- Have exceptionally high standards and are permanently dissatisfied with ‘just OK’.
- Have a positive can-do attitude with a solutions-driven approach.
Requirements:
- A proven track record in a target-driven environment.
- 1-2 years in a customer-facing role.
- Excellent written and spoken English.
- Experience with Salesforce or other CRM is beneficial.
- Additional languages a bonus.
- Knowledge of London, Paris, and Italy strongly preferred.
Competitive potential earnings - £50k (including commissions) and (EMI) stock options.
Onboarding & Sales training within your first month.
Birthday off (because who wants to work their birthdays!?)
Ability to buy and sell up to 5 days' holiday.
Hybrid remote working (Work from home 3 days a week).
Provided with the latest Tech (MacBook Pro).
Dog-friendly offices.
Work from anywhere in the world for 4 weeks of the year.
Discount on Plum stays for Family and Friends.
BUPA Health Plan.
Breakfast & snacks provided + drinks on a Friday!
To apply: please email a copy of your CV, cover letter and salary expectations to darragh.vieyra@plumguide.com.
Plum Guide is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Sales Executive - Matchmaking employer: Plum Guide
Contact Detail:
Plum Guide Recruiting Team
darragh.vieyra@plumguide.com
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive - Matchmaking
✨Tip Number 1
Familiarise yourself with the luxury travel market and the specific needs of high-end clients. Understanding what discerning travellers look for in a property will help you connect better with potential customers during your interactions.
✨Tip Number 2
Brush up on your sales techniques, especially in objection handling and closing deals. Since this role is heavily target-driven, being able to effectively manage objections and guide clients towards a booking will set you apart from other candidates.
✨Tip Number 3
Showcase your interpersonal skills by preparing for role-play scenarios. Practising how to engage with clients over LiveChat or phone calls can help you demonstrate your ability to provide exceptional service during the interview process.
✨Tip Number 4
Research Plum Guide’s unique selling points and be ready to discuss how you can contribute to their mission of eradicating travel disappointment. Tailoring your conversation to align with their values will show your genuine interest in the company.
We think you need these skills to ace Sales Executive - Matchmaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any target-driven roles you've held and showcase your achievements in those positions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and how it aligns with the company's mission. Mention specific experiences that demonstrate your ability to work under pressure and your exceptional interpersonal skills.
Showcase Your Knowledge: Demonstrate your understanding of the luxury travel market and the importance of customer satisfaction. Mention any knowledge you have about London, Paris, and Italy, as this is preferred by the company.
Highlight Your Sales Skills: Discuss your experience with sales processes, including qualifying leads, needs analysis, and closing deals. If you have experience with CRM systems like Salesforce, be sure to mention it as well.
How to prepare for a job interview at Plum Guide
✨Know the Company Inside Out
Before your interview, make sure you research Plum Guide thoroughly. Understand their mission to eradicate travel disappointment and their commitment to exceptional service. This knowledge will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, especially in target-driven environments. Be ready to share specific examples of how you've successfully managed the sales process, from qualifying leads to closing deals. Highlight your ability to handle objections and negotiate effectively.
✨Demonstrate Customer-Centric Attitude
Since the role focuses on providing exceptional customer service, be prepared to discuss how you prioritise customer satisfaction. Share examples of how you've gone above and beyond for customers in past roles, and emphasise your solutions-driven approach to problem-solving.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating interactions with potential clients. Practice responding to common customer queries and objections, showcasing your interpersonal skills and ability to build rapport quickly. This will demonstrate your readiness for the fast-paced environment at Plum Guide.
