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- Tasks: Support patients from enquiry to surgery, ensuring exceptional care and guidance.
- Company: Freedom Vision is a leading private practice offering advanced eye surgery options across the UK.
- Benefits: Enjoy 33 days holiday, performance bonuses, free snacks, and exclusive discounts.
- Why this job: Join a caring team that values safety, integrity, and kindness while making a real difference.
- Qualifications: Strong interpersonal skills and a passion for patient care are essential.
- Other info: Flexible hours required, including evenings and weekends, to meet patient needs.
The predicted salary is between 36000 - 60000 £ per year.
Hours: Full Time 37.5 hours per week Monday to Saturday between 8am 6pm (2 Saturdays per month).
Freedom Vision is our private practice within SpaMedica, offered in multiple locations across the UK and Wales. Freedom Vision offers the newest IOL technologies on the market today and provides patients with choice to choose alternative lens options for surgery that are unavailable in SpaMedica.
The role plays a pivotal part in delivering the highest standards of customer care and support throughout the Freedom Vision patient experience; right from the first enquiry through to surgery and patient aftercare. Joining us as a Patient Liaison Manager you will support our visions and values of safety, integrity, kindness and transparency which are embedded in our day to day care, to ensure we deliver the best service possible.
All of SpaMedica's hospitals inspected by the CQC have been rated as 'Good' or 'Outstanding,' and we have recently been awarded Investors In People Platinum Accreditation.
About you:
As a Patient Liaison Manager you will be responsible for the conversion of leads to Freedom Vision patients, giving clear and individual advice on our premium services and benefits. Ultimately, you will aim to build relationships with the patients, understanding their needs and using your personable skills to influence and support private patients in their choice of surgery.
Why work with us?
- Join a team that lives our values of safety, integrity, kindness, and transparency.
- Opportunities to grow, learn new skills, and advance your career.
- Be part of a caring, community-focused team.
If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!
Summary of benefits:
- 33 days holiday (including bank holidays)
- 4 Bonuses paid per year: Performance related to team targets
- Recommend a Friend Scheme (£350 reward for both)
- Free quarterly snacks, flu vaccinations and DBS
- Access to exclusive discounts
- Continuous training and development
Responsibilities of our Patient Liaison Manager:
- Coordinate all Freedom Vision activity at your sites, ensuring that exceptional service is provided to all patients.
- Monitor and follow up patient leads from all sources and work closely with the marketing team to ensure potential patients are engaged and understand the benefits of Freedom Vision.
- Manage the pre-sales process, offering reassurance and confidence, to the patient on the benefits of Freedom Vision.
- Closely monitor the patient experience at each stage to ensure that customers feel that they are receiving the appropriate level of support and aftercare required.
- Meet KPI targets set throughout specified stages of the patient pathway.
- Flexible management of your time is required, including evening and weekends, to ensure that pre-sales and diagnostic process appointments are offered at times convenient to our patients.
- Record accurate patient data and records for all CQC and clinical governance requirements.
- Liaise with the Clinical Coordinator to effectively plan resources within the clinics to meet the needs of the business.
- Ensure understanding of patient lens requirements are recorded and lenses are ordered and received in a timely manner.
- Ensure patient information and data are managed in accordance with the Data Protection guidelines.
- Manage patient invoicing and documentation and taking payments, including credit control.
- Travel in the region to other sites.
Apply Today and be part of a team that puts patients at the heart of everything we do.
Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.
Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.
Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team.
Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
For more about us, visit Freedom Vision - Private Eye Surgery.
Freedom Vision Patient Liaison Manager employer: SpaMedica
Contact Detail:
SpaMedica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freedom Vision Patient Liaison Manager
✨Tip Number 1
Familiarise yourself with Freedom Vision's services and the latest IOL technologies. Understanding the specifics of what we offer will help you engage with potential patients more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully built relationships in previous roles. This is crucial for a Patient Liaison Manager, as you'll need to connect with patients and understand their needs.
✨Tip Number 3
Research our values of safety, integrity, kindness, and transparency. Be ready to discuss how you embody these values in your work, as they are central to our mission at Freedom Vision.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Freedom Vision Patient Liaison Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Liaison Manager at Freedom Vision. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Personalised Cover Letter: Write a cover letter that reflects your understanding of Freedom Vision's values of safety, integrity, kindness, and transparency. Share specific examples of how you've demonstrated these values in your previous roles.
Highlight Relevant Experience: In your CV, emphasise any experience you have in customer care, patient liaison, or healthcare settings. Use metrics where possible to showcase your achievements, such as lead conversion rates or patient satisfaction scores.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at SpaMedica
✨Understand the Company Values
Before your interview, make sure you are familiar with Freedom Vision's core values of safety, integrity, kindness, and transparency. Be prepared to discuss how these values resonate with your own experiences and how you can embody them in your role as a Patient Liaison Manager.
✨Showcase Your Interpersonal Skills
As a Patient Liaison Manager, building relationships with patients is crucial. During the interview, highlight your ability to connect with people, understand their needs, and provide reassurance. Share specific examples from your past roles where you successfully supported customers or clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle various patient scenarios. Think about potential challenges you might face in the role and prepare thoughtful responses that demonstrate your approach to ensuring excellent patient care.
✨Familiarise Yourself with the Services Offered
Research the premium services and benefits that Freedom Vision provides. Being knowledgeable about the latest IOL technologies and alternative lens options will allow you to speak confidently about how you can help patients make informed decisions regarding their surgery.
