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- Tasks: Support patient transport operations and resolve issues at Royal Stoke University Hospital.
- Company: Join EMED Group, the largest NHS patient transport partner with a commitment to health and wellbeing.
- Benefits: Enjoy life assurance, access to health services, paid holidays, and employee recognition schemes.
- Why this job: Make a real impact on patient care while working in a supportive and inclusive environment.
- Qualifications: Experience in healthcare, strong communication skills, and a commitment to patient care required.
- Other info: Shifts are Monday to Friday, with a total of 37.5 hours per week.
The predicted salary is between 30000 - 42000 £ per year.
We have a fantastic opportunity for a Patient Transport Liaison Officer to join our team at Royal Stoke University Hospital on the UHNM HDU Contract. The Patient Transport Liaison Officer will support Operational and Call Centre Teams by providing onsite assistance, resolving patient transport issues, and acting as a second escalation point within the hospital for transport-related concerns. This includes coordination with Track and Triage, Occupational Therapists, and Care Teams to ensure smooth discharges and communication with patients about their transport bookings. The role involves working Monday to Friday in shifts (0800-1600, 0900-1700, 1000-1800), totaling 37.5 hours per week.
Main Responsibilities:
- Maximize patient movement using available resources
- Coordinate with Trusts, control staff, and site teams for effective communication
- Prioritize patient care and provide professional solutions to challenges
- Handle inquiries and escalate transport issues
- Participate in bed meetings to forecast transport demands
- Act as escalation point after CCO for all service users
Additional Duties:
- Work with controllers to ensure timely patient transfers
- Communicate with hospital staff regarding patient readiness and travel arrangements
- Monitor Cleric Booking System for updates and accuracy
- Assist with property assessments and system updates
- Liaise with patients experiencing delays or issues on travel day
- Provide feedback to improve services and act as escalation point for delays or issues
- Support hospital crews and control team in prioritizing and managing patient transport
- Complete journey documentation and audits
- Relay critical information during serious incidents
Candidate Requirements:
- Commitment to patient care
- Experience in healthcare/hospital settings
- Knowledge of Non-Emergency Patient Transport services
- Good planning and prioritization skills
- Excellent verbal and written communication skills
- Decision-making ability based on impact assessment
- Effective relationship-building and influencing skills
Benefits:
- Life Assurance (£5,000)
- Access to GP, mental health, physiotherapy, and legal services
- Financial guidance and employee recognition schemes
- Long service awards, internal recognition, and referral incentives
- Support from EMED Foundation
- Paid holidays, pension, Blue Light Card, uniform, Employee Assistance Programme, flu vaccinations
About Us:
EMED Group, formed from the merger of ERS Medical and E-Zec Medical, is the largest patient transport and care partner to the NHS, with over 2,500 staff across 50+ depots. We are dedicated to improving health and wellbeing through our transport services, supporting community and mental health, and medical courier services. We promote equality, diversity, and inclusion, aiming to be representative of society and our clients, and to ensure all employees feel respected and valued.
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Patient Transport Liaison Officer employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Transport Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific transport services and protocols used in healthcare settings. Understanding how patient transport works within hospitals will give you an edge during interviews, as you'll be able to discuss relevant experiences and solutions.
✨Tip Number 2
Network with professionals in the healthcare transport sector. Attend local healthcare events or join online forums where you can connect with current employees or others in similar roles. This can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully resolved transport issues or improved patient care, as these will demonstrate your problem-solving skills and commitment to patient welfare.
✨Tip Number 4
Research EMED Group and their values. Understanding their mission and how they support the NHS will allow you to tailor your responses in the interview, showing that you're not just a fit for the role but also aligned with their organisational goals.
We think you need these skills to ace Patient Transport Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Transport Liaison Officer position. Tailor your application to highlight relevant experience in healthcare and patient transport services.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in healthcare settings, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to prioritise patient care.
Write a Compelling Cover Letter: In your cover letter, express your passion for patient care and your understanding of the role's challenges. Provide specific examples of how you've successfully resolved issues in previous roles and how you can contribute to the EMED Group.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a healthcare environment.
How to prepare for a job interview at EMED Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patient Transport Liaison Officer. Familiarise yourself with patient transport services and how they operate within a hospital setting, as this will help you answer questions confidently.
✨Showcase Communication Skills
Since the role involves liaising with various teams and patients, demonstrate your excellent verbal and written communication skills during the interview. Be prepared to discuss examples where you've effectively communicated in challenging situations.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved issues or improved processes in a healthcare environment. This will showcase your decision-making ability and commitment to patient care.
✨Demonstrate Teamwork
The position requires coordination with multiple teams. Share experiences that highlight your ability to work collaboratively, build relationships, and influence others positively to achieve common goals.
