Senior Property Portfolio Manager

Join to apply for the Senior Property Portfolio Manager role at Resonance. Are you looking for a new challenge where your role can really make a difference to help shape a better way of life for people? If so, this could be the job for you. Resonance is one of the UK’s leading social impact investment companies. Since 2002 we have worked with over 148 social enterprises and charities, enabling them to raise capital to grow their impact and make a greater difference to the communities they serve.

This is a permanent position, and you will help us build on our success to date by continuing to deliver and grow our pioneering impact property fund initiatives. Reporting to the Head of Property Development & Portfolio, you will be responsible for managing our portfolio of over 1,300 properties, the majority of which are leasehold. You will work collaboratively with other teams and our Housing Partners to ensure that our customers live in high-quality homes, ensuring key repairs and maintenance are carried out in a structured and efficient fashion, financial oversight maintained on all property-related activity, and the Fund's interests are always safeguarded. This role is based in Manchester where you will be required to attend the office 2 days per week.

Responsibilities:

• Responsible for the effective management of leasehold and freehold portfolio, including repairs management, contractor management, and financial oversight.
• Interpret leases to identify maintenance obligations and ensure repairs are satisfactorily completed.
• Monitor repairs carried out by the Partners until satisfactory completion.
• Oversee communication with freeholders and managing agents.
• Update and maintain leasehold/freehold records and plans ensuring all information is accurate.
• Manage complaints cases to ensure KPIs are met.
• Deliver leasehold related compliance activity, such as lease extensions.
• Safeguard the fund's interests through managing leases/agreements and ensuring compliance with legislation.
• Develop, manage, and maintain Key Performance Indicators relating to all aspects of the property portfolio.
• Attend residents’ group meetings as required.
• Assist with training of colleagues and key partners as required.

Skills & Experience:

• Significant previous experience in Property (Freehold & Leasehold) Management overseeing multiple properties and maintenance contractors.
• Good understanding of the Landlord and Tenant Act in relation to leasehold regulatory compliance and service charges.
• Knowledge of the social housing sector best practice and relevant legislation.
• Line Management experience to direct, inspire, and guide a small team.
• Proficiency in Microsoft Excel and Property Management software.
• Excellent organisational skills and ability to prioritise workload.
• Strong execution skills; able to orchestrate numerous moving pieces and drive projects forward.
• Empathetic; able to see the other side of the story while holding people to account.
• Commitment to Resonance’s Vision, Mission, and Values.
• Willingness to travel within the UK with a full UK driving license.
• A committed team player with excellent communication skills.

Benefits:

• Competitive remuneration package, including eye vouchers, paid volunteering days, cycle to work scheme, and electric car sacrifice scheme.
• Company pension with options for contributions via salary sacrifice.
• Annual leave of 25 days (excluding bank holidays).

If you have the relevant skills and experience, please send us your CV with a covering letter detailing why you would like to work for Resonance’s Property team, how you think you could make a difference, and what skills and experience you will bring to the team. Interviews are provisionally scheduled for 3rd and 8th July 2025 via Teams. We look forward to hearing from you.