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- Tasks: Provide top-notch service for production printers and business equipment across your region.
- Company: Join Apogee, a leader in professional service operations and innovative printing solutions.
- Benefits: Enjoy remote work flexibility, a supportive team culture, and opportunities for personal development.
- Why this job: Make a real impact by enhancing customer satisfaction and building strong relationships through excellent service.
- Qualifications: No specific experience required; just bring your passion for technology and problem-solving skills.
- Other info: Work Monday to Friday, 08:30 to 17:30, with occasional office visits for training and meetings.
The predicted salary is between 30000 - 42000 £ per year.
To perform service visits for reported calls across our customer base within a designated region. The role focuses on maintaining and enhancing professional service operations, adapting to evolving manufacturer products and functionalities.
Key Responsibilities:
- Respond to customer service requests for business equipment and production printers.
- Diagnose faults and perform effective repairs, including adjustments, cleaning, or part replacements.
- Conduct preventative maintenance following manufacturer guidelines.
- Collaborate with colleagues to resolve new or unusual faults.
- Escalate calls promptly when necessary.
- Inform customers of completed work and ensure satisfaction with machine performance.
- Install equipment sold by the company and ensure optimal functionality.
- Provide guidance and training to customers for optimal equipment use.
- Manage stock of spare parts and consumables effectively.
- Utilise provided resources efficiently.
- Achieve performance targets, identifying and addressing below-target performance.
- Manage call schedule efficiently to maximise daily productivity.
- Keep customers informed of ongoing issues and parts requirements.
- Continuously develop customer handling skills and product knowledge.
- Build strong customer relationships through excellent service and support.
- Attend manufacturer and in-house training sessions.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote based at client sites. Attendance at our offices is required periodically for team meetings and training.
Flexibility: We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role and business needs. If you require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy – no need to repeat your entire CV, we promise.
Production Print Field Service Engineer employer: Apogee Corporation Limited
Contact Detail:
Apogee Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Print Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest production printer technologies and manufacturer products. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing how you can contribute to the team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully diagnosed and repaired equipment in the past. Highlighting your problem-solving skills and technical expertise will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills by preparing to share experiences where you've built strong relationships with clients. This role emphasises customer satisfaction, so demonstrating your ability to communicate effectively will be key.
We think you need these skills to ace Production Print Field Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Tailor your application to highlight your relevant experience in servicing business equipment and production printers.
Highlight Technical Skills: Emphasise your technical skills related to diagnosing faults, performing repairs, and conducting preventative maintenance. Use specific examples from your past experiences to demonstrate your expertise.
Showcase Customer Service Experience: Since building strong customer relationships is crucial, include examples of how you've successfully handled customer interactions in previous roles. Mention any training or guidance you provided to customers.
Express Flexibility: If you require flexible working arrangements, make sure to mention this in the salary box section of your application. Clearly state your salary expectations and your need for flexibility to facilitate early discussions.
How to prepare for a job interview at Apogee Corporation Limited
✨Know Your Equipment
Familiarise yourself with the types of production printers and business equipment you'll be servicing. Understanding their functionalities and common issues will help you demonstrate your technical knowledge during the interview.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples where you've diagnosed faults and performed repairs. Highlight your ability to think on your feet and collaborate with colleagues to resolve unusual issues.
✨Emphasise Customer Service
Since building strong customer relationships is key, share experiences where you've gone above and beyond to ensure customer satisfaction. This will show your commitment to excellent service.
✨Discuss Flexibility and Adaptability
Given the evolving nature of manufacturer products, express your willingness to learn and adapt. Mention any relevant training or courses you've undertaken that demonstrate your proactive approach to professional development.
