Lifestyle Manager - Arabic Speaking - UK

We are looking for a professional, motivated and committed Arabic-speaking Lifestyle Manager in the area of Luxury Lifestyle Management. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in South Africa, and primarily be dealing in the following areas: Travel, Retail, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalised solutions to our members' requests within specified time frames.

Key Responsibilities

• Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
• Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (tickets, travel, motor, home improvement etc.).
• Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
• Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
• Demonstrate confident negotiation with suppliers (i.e., restaurants, transfers) and obtain bookings when the member cannot themselves.
• Gather member feedback from previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly.
• Maintain high standards of service and communication with the member throughout the request/member journey.
• Keep administration and research relating to the members or the members' requests up to date in real time on the in-house knowledge management system with 100% accuracy.
• Ensure that any requests that could result in commission for Ten are capitalised on and accurate invoicing is produced.
• Confidently give members the belief that if you are unable to secure their first option, you are offering the next best option.

Requirements

• Fluency in English and Arabic is required.
• Excellent written & oral communication is a MUST.
• Fluency in other languages, particularly French, is highly regarded but not mandatory.
• Local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) is highly preferred.
• Knowledge and experience in working in the travel sector is a plus.
• Experience in leisure-oriented sectors such as hospitality, customer service, concierge or call centre.
• An understanding of the luxury lifestyle and affluent customers.
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients.
• Exceptional attention to detail and reactive problem-solving abilities.
• Ability to work with tight deadlines and under pressure.
• Strong online research skills and a positive attitude.
• Passionate about customer service and sharing local tips.
• Strong work ethics and availability on a full-time basis.

Shift Patterns

• Rotational shifts 5 days a week, either Tuesday - Saturday or Sunday - Thursday; 9 hours including 1 hour of lunch break.

Guidelines for Hybrid/Home Office option:

• If you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions.
• Internet service must meet minimum requirements and speed checks must be complete.

Our people are at the heart of the business and we have a culture of recognition and reward. We encourage all our staff to incorporate their aspirations and interests into their career at Ten and we support development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working options available.
• Paid time off package, including a paid day each year to volunteer for a good cause.
• One (1) month paid Sabbatical after every 5 years of service.
• Employer-contributory company pension.
• Remote Working Holidays - possibilities to travel and work anywhere in the world!
• Employee Discounts on travel and entertainment.
• Be part of our global, dynamic, and inclusive team.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998. Delivering unique travel, entertainment and dining experiences, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands.