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- Tasks: Support the Leasehold team with admin tasks and customer communication.
- Company: Join a passionate housing association dedicated to solving the housing crisis in the East of England.
- Benefits: Enjoy flexible hours, competitive pay, healthcare plans, and generous leave.
- Why this job: Make a real impact in your community while gaining valuable experience in a supportive environment.
- Qualifications: Strong admin skills, good communication, and a commitment to customer care are essential.
- Other info: Open to flexible working patterns and hybrid work options.
The predicted salary is between 10883 - 10883 £ per year.
We are looking for a Leasehold Administration Assistant to provide administrative support to the Leasehold team and customers in the management of leasehold properties. Communicate with leaseholders, maintain accurate records, coordinate services, and ensure compliance with lease terms, legal requirements, and internal procedures.
What you'll be doing
- Provide administrative support to the Leasehold Team to support all aspects of lease management.
- Manage the Leasehold inbox including first contact with homeowners looking to assign or extend their lease, remortgage or carry out works to their properties.
- Respond to enquiries from internal colleagues, and external stakeholders, including solicitors, via the inbox and telephone.
- Support with the preparation & collation of documents, including arranging any manager signing.
- Update and keep detailed computer records of all correspondence, actions taken and communication with customers.
What we are looking for
- Evidence of competence in administrative processes/procedures.
- Good track record in maintaining data/record systems and developing knowledge of further applications.
- Ability to work pro-actively as part of a team to achieve objectives and manage conflicting priorities.
- Demonstrate strong communication skills verbally and in writing.
- Commitment to customer care.
Please note the hours for this role at 16 hours per week, we are open to peoples working pattern suggestions.
Benefits
- The salary for this post will be £25,168.51 pro rata Per Annum (16hrs - £10,883.68).
- Learning and development opportunities.
- Healthcare cash plan.
- Robust employee reward and recognition programme.
- Free and confidential Employee Assistance Programme.
- CHParticipate volunteering programme.
- Competitive pension scheme.
- 25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
- 16 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
The Company
We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.
Locations
Leasehold Administration Assistant - part-time 16 hours pw employer: CHP
Contact Detail:
CHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Administration Assistant - part-time 16 hours pw
✨Tip Number 1
Familiarise yourself with leasehold properties and the specific administrative processes involved. Understanding the basics of lease management will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since you'll be interacting with leaseholders and various stakeholders, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your ability to manage conflicting priorities. Think of examples from your past experiences where you've successfully juggled multiple tasks, as this will resonate well with the team-oriented nature of the job.
✨Tip Number 4
Research our company values and mission. Being able to articulate how your personal values align with our commitment to customer care and community support can set you apart from other candidates.
We think you need these skills to ace Leasehold Administration Assistant - part-time 16 hours pw
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Leasehold Administration Assistant position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Highlight Administrative Skills: Emphasise your competence in administrative processes and procedures. Provide specific examples from your past experiences that demonstrate your ability to manage data, maintain records, and support a team effectively.
Showcase Communication Abilities: Since strong communication skills are essential for this role, include examples of how you have successfully communicated with customers or colleagues in previous positions. Mention any experience dealing with enquiries via email or phone.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role. Use keywords from the job description and explain how your background aligns with the company's mission of providing affordable housing and supporting communities.
How to prepare for a job interview at CHP
✨Show Your Administrative Skills
Make sure to highlight your experience with administrative processes and procedures. Be ready to discuss specific examples of how you've maintained data systems or managed records in previous roles.
✨Demonstrate Strong Communication
Since the role involves communicating with leaseholders and various stakeholders, practice articulating your thoughts clearly. Prepare to give examples of how you've effectively handled enquiries or resolved issues in the past.
✨Emphasise Teamwork and Flexibility
The company values proactive teamwork, so be prepared to discuss how you work collaboratively with others. Share instances where you've successfully managed conflicting priorities while supporting your team.
✨Express Commitment to Customer Care
This role requires a strong commitment to customer service. Think of examples that showcase your dedication to helping customers and how you've gone above and beyond to meet their needs.
