Disrepair and Claims Coordinator

Join NCHA as a Disrepair and Claims Coordinator – Make a Difference in Social Housing! At Nottingham Community Housing Association (NCHA), we are committed to providing quality homes and services that make a real difference in people's lives. With over 50 years of experience in social housing, we support thousands of individuals and families across the East Midlands. We are looking for a dedicated Disrepair & Claims Coordinator to join our team and ensure that tenants impacted by major disrepair receive the support they need, coordinating all aspects of their cases from assessment to completion.

About the Role: As a Disrepair & Claims Coordinator, you will be responsible for managing complex disrepair cases that require significant works or tenant decants, ensuring a seamless and supportive experience for tenants impacted by major disrepair, coordinating all aspects of the process from initial assessment through to completion and re-occupation. You will also represent the organisation in legal proceedings, overseeing remedial works, and ensuring compliance with relevant legislation and best practices. This role will be 35 hours per week Monday to Friday.

Key Responsibilities:

• Disrepair Case Management – Receive and log complex disrepair reports, schedule inspections, develop action plans, and monitor progress to ensure adherence to timelines and quality standards.
• Decant Coordination – Manage utility disconnections and reconnections and provide ongoing tenant support throughout the process.
• Stakeholder Management – Act as the main point of contact for tenants, build strong relationships with contractors and internal teams, and attend meetings to discuss case progress.
• Compliance & Administration – Ensure adherence to housing legislation, maintain accurate financial and case records, and contribute to continuous improvement initiatives.

What We’re Looking For:

• Expertise in Social Housing: Knowledge of social housing legal practices, disrepair cases, decants, insurance claims, and the Decent Homes Standard.
• Technical Knowledge: Understanding of building construction and maintenance services.
• Strong Communication Skills: Ability to engage with tenants and stakeholders with clarity and professionalism.
• Organisational Skills: Experience managing workloads in a fast-paced environment and meeting deadlines.
• IT Proficiency: Competence in Microsoft Word, Excel, Outlook, and in-house IT systems such as Capita, MRI, and Total Mobile.
• Commitment to NCHA Values: A strong understanding of diversity, inclusion, and a drive to deliver high-quality services to our communities.
• You will also need a full UK driving licence and/or the ability to travel.

Why Join NCHA?

• Be part of a values-driven organisation committed to improving lives.
• Work in a supportive and inclusive environment where your contributions are valued.
• Opportunities for professional growth and career progression.
• Competitive salary and benefits package.

If you are passionate about making a difference in social housing and have the skills and experience required, we want to hear from you! Apply now and be part of a team that truly cares!

As a Disability Confident and Equal Opportunities Employer, NCHA welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BAME) groups and disabled candidates.