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- Tasks: Join us as a Receptionist/Driver, handling admin tasks and patient care.
- Company: Oxford Health NHS Foundation Trust provides essential health services across Oxfordshire and beyond.
- Benefits: Enjoy flexible hours, career progression, 27 days leave, NHS discounts, and more!
- Why this job: Be part of a caring team making a real difference in people's lives.
- Qualifications: Customer service experience and advanced IT skills are essential; driving skills preferred.
- Other info: Shifts include evenings, weekends, and bank holidays; training and support provided.
Are you a patient focused problem solver, have customer service and IT skills? Would you like a working pattern that includes evenings and weekends? If so, this could be the role for you!
The Urgent Care Service provides cover for GP Out of Hours and Minor Injuries across Oxfordshire. This role is offered on a part time basis with a minimum of 22.5 hours per week up to full time 37.5 hours per week. Evenings/weekends/bank holidays work is required. Shifts will be across the 6 bases of the service (Abingdon, Bicester, Banbury, Oxford, Witney, Henley) taking into consideration distance. Main shifts currently available are overnights in Banbury and Oxford (23:00-08:00) but several weekend and evening shifts are available around the county. The cover needed is between 18:15 and 08:00 every day and 18:15 on Friday to 08:00 on Monday (or day after BH) with shifts of 5 hours, extendable up to 13 hours. Overnight period starts at 23:00 and terminates at 8:00.
The role is dual, both reception and driving skills are required. Day and evening shifts are both a receptionist and a driver, while during the night the successful candidate will be required to cover both roles (reception, administrative duties and driving the GP/Clinician in case of a Home Visit).
Main duties of the job:
- Undertake any general administrative and reception work in MIU, FAU and GP OOH as required.
- Ensure that consulting rooms and reception areas are kept tidy and adequately equipped at the start and end of each shift, including shredding of all patients' notes.
- Liaise with the Duty Desk Administrator and the Patient Flow Coordinator to ensure a safe and efficient patient centred service.
- Answering the phone, including the HCP line and the EOL line and adding patients to the system when required.
- Ensure medications and prescriptions are kept secure at all times and escalate concerns to the Urgent Care Coordinator.
Working for our organisation:
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”. Our values are: “Caring, safe and excellent”.
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression.
- Access to tailored individual and Trust wide learning and development.
- 27 days annual leave, plus bank holidays, pro rata, rising to 33 days with continuous service.
- NHS Discount across a wide range of shops, restaurants and retailers.
- Competitive pension scheme.
- Lease car scheme.
- Cycle to work scheme.
- Employee Assistance Programme.
- Mental Health First Aiders.
- Staff accommodation (please note waiting lists may apply).
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team.
Detailed job description and main responsibilities:
The First Contact and Primary Care Pathway is a countywide service including GP Out-of-Hours (OoHs), Minor Injuries Units (MIUs) and First Aid Units (FAUs). Our services are based in Abingdon, Banbury, Bicester, Henley, Oxford, and Witney. You will be supported with Induction and training. There will be opportunities for progression within the service. You will be encouraged to be part of quality improvement and suggest options to enhance the service. You will be joining the team at an exciting time as we shape the future of First Contact and Primary Care Services.
Please note this post requires working unsocial hours (evenings and/or nights), weekends and bank holidays. Use of own car might also be required as the service covers all Oxfordshire. If necessary, adjustments can be considered in line with the Equality Act 2010. Enhanced hourly rates will be paid according to NHS rates and there is a possibility of extra shifts via the NHSP platform.
Person specification:
Qualifications:
- Essential criteria: Customer service experience/qualification, Computer literate to advance level with good knowledge of Microsoft Office packages, Ability to create records and filing systems.
- Desirable criteria: Rota systems knowledge.
Experience:
- Essential criteria: Experience of interacting/communicating in a multi-agency setting, Experience in management assistance.
- Desirable criteria: Experience of rota management.
Personal Qualities:
- Essential criteria: Excellent interpersonal skills, Ability to prioritise and manage own time, Able to work under pressure and respond effectively to urgent situations.
- Desirable criteria: Experience in call handling and call log.
Receptionist / Driver employer: The Oxford Health NHS Foundation Trust
Contact Detail:
The Oxford Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Driver
✨Tip Number 1
Familiarise yourself with the specific locations mentioned in the job description, such as Abingdon, Bicester, Banbury, Oxford, Witney, and Henley. Knowing these areas well will not only help you during the driving aspect of the role but also show your commitment and readiness to work across multiple sites.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Since this role requires excellent interpersonal skills, be prepared to share specific examples of how you've successfully handled customer interactions, especially in high-pressure situations.
✨Tip Number 3
Demonstrate your IT skills by being familiar with Microsoft Office and any relevant software used in healthcare settings. You might want to practice using these tools to ensure you're comfortable discussing your proficiency during the interview.
✨Tip Number 4
Be ready to discuss your availability for unsocial hours, including evenings, weekends, and bank holidays. Showing flexibility and a willingness to work these shifts can set you apart from other candidates who may not be as open to varied working patterns.
We think you need these skills to ace Receptionist / Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and IT skills. Emphasise any previous roles that involved reception duties or driving, as these are key components of the job.
Craft a Strong Cover Letter: In your cover letter, express your passion for patient-focused care and problem-solving. Mention your availability for evenings and weekends, as this is crucial for the role.
Highlight Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to work under pressure, manage time effectively, and communicate in a multi-agency setting.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for this role.
How to prepare for a job interview at The Oxford Health NHS Foundation Trust
✨Showcase Your Customer Service Skills
Since this role requires strong customer service abilities, be prepared to share specific examples of how you've successfully handled challenging situations with patients or clients in the past. Highlight your problem-solving skills and how you prioritise patient care.
✨Demonstrate IT Proficiency
As the job involves administrative duties, ensure you can discuss your experience with Microsoft Office and any other relevant software. You might want to mention how you've used technology to improve efficiency in previous roles.
✨Understand the Role's Dual Nature
This position combines reception and driving responsibilities. Be ready to explain how you would manage both roles effectively, especially during busy periods. Discuss any previous experience that showcases your ability to multitask and stay organised under pressure.
✨Familiarise Yourself with the Organisation
Research Oxford Health NHS Foundation Trust and its values. Understanding their commitment to 'outstanding care' will help you align your answers with their mission. Prepare to discuss how your personal values resonate with theirs, particularly around caring and excellence.
