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- Tasks: Handle and resolve housing complaints with a focus on customer service.
- Company: Join a reputable housing organisation in Peterborough, making a difference in the community.
- Benefits: Enjoy flexible working with 2 days from home and competitive pay of circa £31,000.
- Why this job: Be part of a supportive team dedicated to resolving issues and enhancing customer satisfaction.
- Qualifications: Experience in complaint handling and strong communication skills are essential.
- Other info: This is a 6-month fixed-term contract, perfect for gaining valuable experience.
The predicted salary is between 24800 - 43400 £ per year.
BDS are currently looking to recruit a Housing Complaints Officer to work with a well-known housing organisation based in Peterborough. The position offers 2 days from home and 3 days in the office (35 hours per week, Monday - Friday between 8am and 6pm) for a duration of 6 months FTC at circa £31,000 per annum.
We are looking for an experienced Complaints Officer who will be responsible for drafting responses to stage 1 and 2 complaints. You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
Main duties include but are not limited to:
- Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
- Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.
- Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress.
- Prepare comprehensive papers for stage 1 and 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution.
- Provide high level written responses in line with the understanding of a regulatory approach to complaint handling.
Please apply now for immediate consideration.
Housing Complaints Officer employer: BDS (Northern) Limited
Contact Detail:
BDS (Northern) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Officer
✨Tip Number 1
Familiarise yourself with the specific regulations and guidelines related to housing complaints. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for handling difficult conversations and showcasing your ability to resolve complaints effectively.
✨Tip Number 3
Research the housing organisation's values and mission. Tailoring your responses during interviews to align with their ethos can significantly boost your chances of making a positive impression.
✨Tip Number 4
Network with current or former employees of the organisation on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to discuss during your interview.
We think you need these skills to ace Housing Complaints Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Complaints Officer. Familiarise yourself with the key duties mentioned in the job description, such as drafting responses and managing complaints.
Tailor Your CV: Highlight your relevant experience in complaint handling and customer service. Use specific examples that demonstrate your ability to manage complaints effectively and your understanding of regulatory requirements.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention your commitment to providing excellent customer service and your experience in resolving complaints efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at BDS (Northern) Limited
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what a Housing Complaints Officer does. Familiarise yourself with the key responsibilities, especially around complaint resolution and customer service standards.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific complaints or difficult situations. Think of examples from your past experience where you successfully resolved issues, demonstrating your problem-solving skills and commitment to customer service.
✨Showcase Your Communication Skills
As a Housing Complaints Officer, you'll need to communicate effectively with complainants. During the interview, articulate your thoughts clearly and confidently, and be prepared to discuss how you tailor your communication style to meet diverse customer needs.
✨Highlight Your Regulatory Knowledge
Demonstrate your understanding of regulatory timescales and deadlines related to complaint handling. Be ready to discuss how you ensure compliance in your work and how this contributes to effective complaint resolution.
