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- Tasks: Be the go-to person for customer inquiries and support.
- Company: Join a dynamic team in a thriving company based in Wolverhampton.
- Benefits: Enjoy hybrid working options and potential for permanent placement.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: Excellent communication skills and previous customer service experience required.
- Other info: This role offers a chance to develop your skills in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
This company are seeking a Customer Service Representative to join their team on a temporary ongoing basis with the potential for it to go permanent. The ideal candidate will be responsible for providing exceptional customer service and support to their clients. This will be based onsite at their office in Wolverhampton with the opportunity for hybrid working.
Responsibilities:
- Be the first point of contact for customer inquiries
- Handle customer complaints
- Working towards targets and deadlines
- Deal with correspondence
- Update customer records
Requirements:
- Excellent phone etiquette and communication skills
- Ability to multitask and work in a fast-paced environment
- Strong analytical skills for assessing customer requirements
- Previous experience in a call centre or telephone customer service role
Customer Service Assistant employer: Four Squared Recruitment Ltd
Contact Detail:
Four Squared Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your phone etiquette by role-playing with a friend or family member. This will boost your confidence and ensure you sound professional when speaking with customers.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their approach will show that you’re a great fit for their team.
✨Tip Number 4
Prepare examples from your past experiences where you successfully handled customer complaints or met targets. This will provide concrete evidence of your capabilities during the interview.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what the company is looking for.
Craft a Strong CV: Make sure your CV showcases your relevant experience in customer service, especially any roles in call centres. Highlight your communication skills and ability to multitask, as these are key for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer inquiries or complaints in the past, demonstrating your problem-solving skills.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Four Squared Recruitment Ltd
✨Showcase Your Communication Skills
As a Customer Service Assistant, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences to highlight how you've effectively communicated with customers.
✨Prepare for Common Scenarios
Expect to be asked about how you would handle specific customer service scenarios, such as dealing with complaints or difficult customers. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Multitasking Abilities
In a fast-paced environment, multitasking is essential. Be ready to discuss how you've successfully managed multiple tasks in previous roles. You might even want to mention any tools or techniques you use to stay organised.
✨Research the Company
Understanding the company’s values and services can give you an edge. Familiarise yourself with their customer service approach and be prepared to discuss how your skills align with their goals. This shows genuine interest and initiative.
