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- Tasks: Support daily IT operations and assist users with technology at Durham University.
- Company: Join the Computing and Information Services team at Durham University, a leader in academic support.
- Benefits: Enjoy hands-on training, career progression, and a friendly work environment.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact in a dynamic setting.
- Qualifications: No prior experience needed; just a passion for technology and teamwork.
- Other info: Gain valuable skills while working on exciting projects and initiatives.
The Computing and Information Services (CIS) has an annual operational budget in the order of £10m, multi-million-pound programmes of change within year, and approximately 140 staff who are predominately based at the Durham University campus. The Senior Leadership Team report directly to the Chief Information Officer with the following portfolios: Strategy and Change; Operations; and Information Systems.
CIS provide academic, teaching and administrative services across the organisation that underpin the day-to-day activities of the whole organisation. Recent infrastructure improvements include investment in a new network backbone, including new cable runs throughout the city to all of the Universities core buildings, new scalable user facing storage, and a new hosting environment. Corresponding business led investment also continues to be made with a new Oracle Enterprise Resource Planning suite, investment in research administration, and maximising the breadth of opportunities available to the University through Office365, alongside numerous other important initiatives.
CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability. As a Trainee IT Technician you will assist with activities to maintain the day to day operation and on-going development of Computing and Information Services (CIS). Working in a number of teams within CIS during the course of the apprenticeship you will maintain a high level of IT services throughout the University, assisting students, staff, visitors in their use of Durham University IT systems.
This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical - we’ll give you all the training you need to get you up and running to progress your career.
Trainee IT Technician (Apprentice) employer: Durham University
Contact Detail:
Durham University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee IT Technician (Apprentice)
✨Tip Number 1
Familiarise yourself with the latest technologies and tools used in IT support, especially those mentioned in the job description like Office365 and Oracle ERP. Showing that you have a basic understanding of these systems can set you apart during interviews.
✨Tip Number 2
Network with current or former employees of the Computing and Information Services department. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 3
Demonstrate your passion for technology by engaging in relevant projects or volunteering in IT roles. This hands-on experience will not only enhance your skills but also show your commitment to the field when you meet with us.
✨Tip Number 4
Prepare thoughtful questions about the role and the department during your interview. This shows your genuine interest in the position and helps you stand out as a proactive candidate who is eager to learn and contribute.
We think you need these skills to ace Trainee IT Technician (Apprentice)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Trainee IT Technician position. Highlight any relevant skills or experiences you have that align with the role.
Tailor Your CV: Customise your CV to reflect your interest in technology and any previous experience in IT support or related fields. Emphasise teamwork, self-motivation, and your willingness to learn, as these are key traits for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to develop your skills. Mention specific examples of how you've demonstrated teamwork and problem-solving abilities in past experiences.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Durham University
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest, even if they are not highly technical. This will show that you are eager to learn and grow in the field.
✨Highlight Teamwork Skills
Since the role requires working within various teams, be prepared to discuss your experiences in collaborative environments. Provide examples of how you've successfully worked with others to achieve a common goal, as this is crucial for success in the CIS department.
✨Research the Organisation
Familiarise yourself with Durham University and the Computing and Information Services department. Understanding their recent initiatives, like the new network backbone and Oracle ERP suite, will help you ask informed questions and demonstrate your genuine interest in the role.
✨Prepare for Technical Questions
While you may not need to be super technical, it's still important to prepare for basic IT-related questions. Brush up on fundamental concepts related to IT support and services, as well as any relevant software or systems mentioned in the job description.
