Senior Card Acquiring Sales Specialist United Kingdom

At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, as well as a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

We are looking for a Sales Specialist to join our new Sales Team dedicated to providing best in class card acquiring and revenue based financing solutions to our small business customers. You will be helping customers with selecting the right point of sale (POS) device for their business and understanding their financing requirements to identify the best revenue based finance solution for them.

Through effective conversations, you will take the time to understand the businesses you engage with and their finance needs, effectively matching them to the best product and plan that meets their needs, giving every customer a 5 Star experience through our professionalism and outstanding standard of customer service.

Some of the things you will be doing:

• Contact, engage and manage our Small Business customers through their application process, from device order to set-up and activation.
• Understand their card acquiring needs and current and future card revenues to find the best solution for their requirements.
• Become confident in articulating the Tide and Funding Options propositions and services; focused on our card acquiring proposition and device reader options.
• Outbound calling of prospect customers.
• Working closely with our Lead Generation and marketing teams, including providing feedback and advice where appropriate.
• Occasionally deputising for the team leader.
• Building on your knowledge of business finance and gaining an in-depth understanding of the wide variety of lenders and products in the market.
• Confidently articulating the revenue based finance options available to customers as well as the different point of sale options we offer.
• Maintaining accurate, up-to-date information on any prospects that you speak with.
• Monitoring and identifying trends whilst adding new or enhanced customer profile information.
• Keeping up to date on industry trends, market & competition.
• Actively sharing stories and successes to the wider organisation through relevant comms channels.

What makes you a great fit:

• Ideally you will have experience of acquiring / POS / Card Reader sales.
• You will be able to demonstrate a track record of successfully meeting and exceeding sales targets, ideally having spent at least 2 years in similar sales roles.
• You will have excellent communication and interpersonal skills.
• You will be able to demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive.
• You will be obsessive about delivering the highest level of customer service.
• You will be extremely well organised and analytical and work well under pressure.
• You can troubleshoot issues quickly and effectively.
• You will be able to engage and quickly establish strong working relationships.
• You are a self-starter who doesn’t wait for instruction, and who works backwards from targets to ensure effective execution.

What you’ll get in return:

• Flexible working arrangements with our Working Out of Office (WOO) policy.
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing.
• 24/7 Employee Assistance Programme.
• 25 days holiday with the ability to buy extra days.
• £1,000 professional L&D budget per year.
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution.
• Spacious brand new office in Liverpool street with an all-day snacks bar.
• Enhanced family-friendly leave.
• 24 hours paid volunteering time off per year.
• Sabbatical leave.
• Share options.

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We celebrate diversity in our workforce as a cornerstone of our success.