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- Tasks: Provide friendly IT support, troubleshoot issues, and keep systems running smoothly.
- Company: Join Community Integrated Care, a leading UK social care charity making a difference.
- Benefits: Enjoy flexible working, retail discounts, and opportunities for career development.
- Why this job: Be the go-to tech hero in a supportive environment with a strong workplace culture.
- Qualifications: No strict qualifications needed; tech-savvy individuals with good communication skills are welcome.
- Other info: Apply soon—this role may close early due to high interest!
The predicted salary is between 24000 - 36000 £ per year.
Are you first in line for IT support? Are you a tech-savvy problem solver with a passion for helping others? Join Community Integrated Care, one of the UK’s largest social care charities, as a 1st Line IT Helpdesk Support Technician at our head office in Widnes. You’ll be the first point of contact for IT support across the organization—keeping systems running and staff connected. This is a full-time, permanent, office-based role. You need to live within an hour’s commute of Widnes.
What’s in it for you?
- Flexibility: Work 4 days for a long weekend or 5 days to suit your commitments.
- Hybrid Working: Option to work from home, from regional offices, or a mix of both.
- Benefits: Retail discounts, holiday discounts, cycle to work, and travel discounts.
- Development: Opportunities to grow your career and learn new skills.
- Dare to Learn: Access online training to upskill with various courses and qualifications.
- Support: Employee Assistance Programme, financial support options, and wellbeing funds.
Role Overview:
As the first contact for IT queries, you’ll provide professional, friendly support to colleagues. Tasks include troubleshooting hardware, configuring devices, and resolving software/network issues to ensure smooth operations.
Day-to-Day Responsibilities:
- Provide 1st line support via phone, email, or onsite.
- Log and manage incidents through the IT Helpdesk system.
- Manage user accounts and reset passwords in Active Directory & Azure AD.
- Troubleshoot hardware issues and resolve network problems.
- Maintain asset logs and ensure IT procedures are followed.
- Escalate complex issues and liaise with external support.
- Deliver customer service and training to users.
Our Values & Candidate Profile:
We value friendly, proactive, and customer-focused individuals. Qualifications are flexible; Microsoft certifications like MS-900 or MD-100 are advantageous but not essential.
Skills Needed:
- Strong Windows 10 & 11 troubleshooting skills.
- Experience supporting Microsoft 365 applications.
- Ability to manage user accounts in Active Directory & Azure AD.
- Excellent communication and customer service skills.
Experience:
- Helpdesk experience is beneficial but not mandatory.
- Hands-on troubleshooting of Windows devices and peripherals.
- Knowledge of Microsoft 365 management and basic networking.
Interested? Apply soon, as the vacancy may close early depending on application volume.
1st Line Technical Support employer: Community integrated care
Contact Detail:
Community integrated care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 & 11 and Microsoft 365 applications. Being able to demonstrate your knowledge and experience with these tools during any conversations will show that you're ready to hit the ground running.
✨Tip Number 2
Practice your troubleshooting skills by setting up a mock helpdesk scenario. This could involve resolving common IT issues or configuring devices. Being able to discuss real-life examples of how you've solved problems will impress the hiring team.
✨Tip Number 3
Highlight your customer service skills in any discussions you have. Since this role involves providing support to colleagues, showcasing your ability to communicate effectively and maintain a friendly demeanour will be crucial.
✨Tip Number 4
Research Community Integrated Care's values and culture. Understanding their commitment to employee feedback and development can help you align your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace 1st Line Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10 & 11 troubleshooting and Microsoft 365 applications. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your problem-solving skills. Mention specific examples of how you've provided excellent customer service or resolved technical issues in the past.
Highlight Relevant Skills: In your application, emphasise your communication skills and ability to manage user accounts in Active Directory & Azure AD. These are crucial for the role and should be clearly stated.
Show Enthusiasm for Learning: Mention your willingness to learn and grow within the company. Highlight any relevant courses or certifications you have completed or are interested in pursuing, as Community Integrated Care values development opportunities.
How to prepare for a job interview at Community integrated care
✨Show Your Problem-Solving Skills
As a 1st Line Technical Support Technician, you'll be solving IT issues daily. Prepare to discuss specific examples of how you've successfully resolved technical problems in the past, showcasing your analytical thinking and troubleshooting abilities.
✨Demonstrate Excellent Communication
Since you'll be the first point of contact for IT support, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to assist colleagues who aren't tech-savvy.
✨Familiarise Yourself with Key Technologies
Brush up on your knowledge of Windows 10 & 11, Microsoft 365 applications, and Active Directory. Being well-versed in these areas will not only boost your confidence but also impress the interviewers with your preparedness.
✨Emphasise Your Customer Service Approach
Community Integrated Care values friendly and proactive individuals. Be ready to share how you prioritise customer service in your work, perhaps by discussing a time when you went above and beyond to help a colleague or resolve an issue.
