At a Glance
- Tasks: Engage with customers, answer queries, and optimise sales conversions in a supportive environment.
- Company: Join a growing team in Knutsford, focused on delivering exceptional customer service.
- Benefits: Enjoy 30 days holiday, Bupa Cash Plan, life assurance, and flexible working options.
- Why this job: Make a difference by helping customers while developing your sales skills in a dynamic setting.
- Qualifications: One year of sales experience required; empathy and communication skills are essential.
- Other info: Full product training provided; hybrid working available after initial training.
The predicted salary is between 28535 - 40000 £ per year.
Based in Knutsford with some hybrid working. IMMEDIATE START. Basic salary - £28,535 with uncapped commission.
Due to continued expansion, our client is seeking experienced Sales Advisors to join their current team who are based in Knutsford Town Centre. This is an excellent opportunity for an experienced Sales Advisor with a proven track record of working in sales. Candidates with any previous experience of selling Life Insurance, IVA’s, Debit Recovery or selling Funeral Plans would be advantageous but not essential as you will receive full product training.
You will have a minimum of one year’s proven experience working in a sales role with the ability to work in a target driven environment.
Shifts: 3 weeks - 9am to 5pm - Monday to Friday; 1 week of working 12pm to 8pm Monday to Friday. Every 3 weeks you will work one Saturday - 9am to 5pm with a day off in the week. Should you not wish to take this off the following week, you will be paid for this.
Excellent Benefits:
- 30 days holiday, plus bank holidays
- Bupa Cash Plan
- Life Assurance
- Pension with the option of a SMART pension
- Death in service benefit
- Employee Assistance service, including access to a 24/7 online GP
As a Sales Advisor, you will be speaking to prospective customers who have already enquired through various marketing channels with the objective of answering any queries regarding various plans and optimising sales conversion rates. All calls made will be in line with the company’s process and FCA regulations. As you will be speaking to potentially vulnerable customers, you will need to have empathy and patience with good listening skills to deliver excellent customer service and the ability to solve problems and identify process improvements with a flexible approach and an ability to adapt quickly to meet business needs.
Key Skills:
- Excellent communicator with professional telephone manner with proven experience of dealing with mature customers.
- Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding customer care; being especially aware that some customers may be vulnerable.
- Results driven with ability to achieve work towards KPI’s set on production, quality, and customer service skills.
- Must have the ability to record information in an accurate way and ensure that all processes and procedures are adhered to in a methodical and compliant way.
- Computer literacy and good working knowledge of MS Office Suite.
Sales Advisor employer: Obscurant Recruitment Solutions Ltd
Contact Detail:
Obscurant Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with the products you'll be selling, such as Life Insurance and Funeral Plans. Understanding these products will not only boost your confidence but also help you answer customer queries effectively during the interview.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing common sales scenarios with a friend can help you articulate your thoughts clearly and demonstrate your ability to handle customer interactions professionally.
✨Tip Number 3
Research the company’s values and customer service approach. Being able to discuss how your personal values align with theirs during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to meet targets and provide excellent customer service. Highlighting specific achievements can demonstrate your results-driven mindset and suitability for the role.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your sales experience, especially any roles where you've worked with life insurance, IVA's, or similar products. Use specific examples to demonstrate your achievements and how you met targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Sales Advisor role and mention your relevant experience. Highlight your communication skills and ability to empathise with customers, as these are crucial for this position.
Showcase Your Skills: Emphasise your excellent listening and communication skills in your application. Provide examples of how you've successfully dealt with customers, particularly in challenging situations, to show that you can deliver outstanding customer care.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Sales Advisor.
How to prepare for a job interview at Obscurant Recruitment Solutions Ltd
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales roles in detail. Highlight specific achievements, such as meeting or exceeding targets, and any relevant experience with products like Life Insurance or Funeral Plans, even if it’s not essential.
✨Demonstrate Empathy and Listening Skills
Since you'll be dealing with potentially vulnerable customers, it's crucial to convey your ability to listen actively and respond with empathy. Prepare examples of how you've handled sensitive situations in the past.
✨Familiarise Yourself with FCA Regulations
Understanding the Financial Conduct Authority (FCA) regulations is key for this role. Brush up on these guidelines and be ready to discuss how you would ensure compliance while optimising sales.
✨Prepare for Target-Driven Questions
Expect questions about how you handle pressure and work towards KPIs. Think of specific instances where you successfully met targets and how you maintained quality customer service under those conditions.