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- Tasks: Provide top-notch customer service to German and English-speaking clients via various communication channels.
- Company: Join Young Living, a leader in essential oils with over 25 years of pioneering experience.
- Benefits: Enjoy competitive salary, pension contributions, work from home options, and generous leave.
- Why this job: Be part of a dynamic team that values innovation and professionalism while making a real impact.
- Qualifications: Fluent in German and English, with customer service experience and a positive attitude.
- Other info: Positions available as permanent or temporary, with opportunities for travel and training.
The predicted salary is between 28800 - 43200 £ per year.
This role is available as both a permanent and temporary position.
About company: Young Living is a market leader in the product and sale of Essential Oils. As pioneers of the modern essential oils’ movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential oils and oil-infused products.
Job description: You will be working with European customers, primarily those based in the German speaking markets, providing excellent customer service via phone, chat, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets. We are currently hiring for both permanent and temporary positions for this role. Temporary role will be for 6 months contract.
Customer Services Advisor - Key Responsibilities:- Communicate with all customers (German and English) by phone, e-mail, or in person and provide excellent and accurate service to their requests.
- Make sure standards are met or exceeded for customer service levels.
- Show a high level of professionalism with excellent verbal and written skills.
- Identify problems with customer accounts and/or orders and solve them accordingly.
- Keep constant communication with your supervisor by reporting issues on behalf of the Leaders.
- Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
- Other tasks as assigned by the Customer Service Team Leader.
- An advanced level fluency of German communication skills both written and verbal (any other European languages would be a definite advantage).
- Fluent English communication skills (both written and verbal) and previous experience working in a customer service/call centre environment.
- Strong customer focus and professional approach.
- Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions.
- Ability to work effectively as part of a team.
- Ability to learn new systems and processes.
- Works well under pressure and to tight deadlines to meet customer needs.
- Positive "can do" attitude.
- Competitive salary.
- Employer pension scheme contribution 8%.
- Excellent employee company benefits, including staff shop, gym reimbursement, etc.
- Work from Home.
- 25 days leave (plus public holidays).
Customer Services Advisor - German employer: Young Living Europe Ltd
Contact Detail:
Young Living Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - German
✨Tip Number 1
Brush up on your German and English communication skills. Since you'll be dealing with customers in both languages, being fluent and confident will help you stand out during the interview process.
✨Tip Number 2
Familiarise yourself with Young Living's products and values. Understanding their commitment to quality and sustainability will not only impress your interviewers but also help you connect better with customers.
✨Tip Number 3
Prepare for scenario-based questions. Think of examples from your past experiences where you've successfully resolved customer issues or demonstrated excellent service, as this is crucial for a Customer Services Advisor role.
✨Tip Number 4
Showcase your problem-solving skills. Be ready to discuss how you approach challenges and make decisions, as this will highlight your ability to handle customer inquiries effectively.
We think you need these skills to ace Customer Services Advisor - German
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in a call centre environment. Emphasise your fluency in both German and English, as well as any other European languages you may speak.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both German and English. Mention specific examples of how you've solved customer issues in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, teamwork, and the ability to work under pressure. Use keywords from the job listing to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Young Living Europe Ltd
✨Showcase Your Language Skills
Since the role requires advanced fluency in both German and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer service or call centre environments. Share specific examples of how you handled difficult situations or exceeded customer expectations, as this will show your strong customer focus and problem-solving abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer inquiries and issues. Think of examples where you demonstrated innovation and good judgement, and be ready to explain your thought process in resolving those situations.
✨Demonstrate Teamwork and Adaptability
The role requires working effectively as part of a team, so be prepared to discuss how you've collaborated with others in past roles. Additionally, highlight your ability to learn new systems and processes quickly, as this is crucial for adapting to the company's operations.
