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For Companies At a Glance
- Tasks: Oversee daily spa operations, ensuring a relaxing experience for guests.
- Company: Join a leading hospitality brand focused on wellness and relaxation.
- Benefits: Enjoy competitive salary, discounts on stays, and career progression opportunities.
- Why this job: Be part of a vibrant team dedicated to exceptional guest experiences in a positive environment.
- Qualifications: Experience in hospitality management, strong leadership, and customer service skills required.
- Other info: Elemis experience is a plus but not essential.
The predicted salary is between 28800 - 43200 £ per year.
As a Leisure Manager you will be responsible for overseeing the daily operations of our spa and leisure club. You will play a pivotal role in maintaining high standards of service, ensuring a relaxing and rejuvenating experience for our guests.
Key Responsibilities:
- Manage and coordinate all spa operations, including scheduling, inventory management, and ensuring a high standard of cleanliness and hygiene.
- Provide exceptional customer service, addressing guest needs and concerns, and ensuring a warm and welcoming atmosphere.
- Recruit, train, and lead a team of spa professionals, including therapists, and support staff. Supervise their work, provide feedback, and foster a positive and collaborative work environment.
- Develop and manage the spa's budget, monitor expenses, and optimize revenue generation through effective marketing and sales strategies.
- Maintain high-quality spa services and ensure all treatments and therapies meet or exceed industry standards.
- Oversee the procurement and inventory of spa and leisure products and equipment.
- Manage all areas of the leisure club, including pool and water management.
To be successful in this role you need to have:
- Proven experience as Leisure Manager or a similar role in the hospitality industry.
- Strong leadership and team management skills.
- Excellent interpersonal and customer service skills.
- Knowledge of spa treatments and wellness industry trends.
- A passion for providing exceptional guest experiences.
- Elemis experience preferred but not essential.
What’s in it for you?
- A competitive salary
- Discounted stays and spa visits and additional partner hotels, including a generous F&B and spa discounts
- Cycle to work scheme
- Management development and career progression
Leisure Manager employer: Box Leisure Recruitment
Contact Detail:
Box Leisure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Manager
✨Tip Number 1
Network with professionals in the hospitality and wellness industry. Attend local events or join online forums where you can connect with current Leisure Managers or spa professionals. This can provide you with valuable insights and potentially lead to job referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in spa treatments and wellness. Follow industry publications, blogs, and social media accounts to stay updated. This knowledge will not only help you in interviews but also demonstrate your passion for the role.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Think of specific examples where you've successfully led a team or improved service standards. This will show us that you have the skills we’re looking for in a Leisure Manager.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you tailor your approach during any interviews. Show us how your personal values align with ours, especially regarding guest experience and team collaboration.
We think you need these skills to ace Leisure Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure management or the hospitality industry. Emphasise your leadership skills and any specific achievements related to customer service and team management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention your knowledge of spa treatments and wellness trends, and how you can contribute to maintaining high standards at the leisure club.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and ability to manage a team. Provide examples of how you've successfully led a team or improved customer satisfaction in previous roles.
Showcase Your Understanding of the Role: Demonstrate your understanding of the responsibilities of a Leisure Manager. Discuss your approach to managing operations, budgeting, and ensuring cleanliness and hygiene standards in your application.
How to prepare for a job interview at Box Leisure Recruitment
✨Showcase Your Leadership Skills
As a Leisure Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, how you motivate staff, and any specific examples of how you've fostered a positive work environment.
✨Demonstrate Customer Service Excellence
Exceptional customer service is crucial in this role. Think of specific instances where you've gone above and beyond for guests, and be ready to share these stories during the interview.
✨Know Your Spa Treatments
Familiarise yourself with various spa treatments and wellness trends. Even if you don't have direct experience with Elemis, showing knowledge about popular treatments can set you apart from other candidates.
✨Prepare for Budget Management Questions
Since you'll be managing the spa's budget, be ready to discuss your experience with financial management. Prepare examples of how you've optimised revenue or managed expenses in previous roles.
