Tenant Engagement Officer

Would you like to join us on a mission to tackle the housing crisis in the East of England? We are Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We are all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.

This is a permanent job, working 37 hours per week, Monday to Friday, from our King Street office in Norwich. The role comes with Agile Working.

As a Tenant Engagement Officer, you will work with our tenants who are having retrofit works done at their homes, in accordance with PAS2035. You'll support with communication and tenant engagement through the retrofit journey - pre and post install of energy efficiency measures, onboarding tenants and providing a positive tenant journey through Retrofit Projects. You will liaise with contractors and installers to ensure the tenant is kept updated, being a point of contact for tenants throughout the Retrofit journey. You will also ensure our vulnerable tenants receive the required support by delivering outstanding customer service.

Key responsibilities include:

• Visiting tenants in their homes to provide support where necessary, including the PAS/Retrofit Process, measures, installation and Energy Efficiency advice.
• Attending site mid installation to provide tenant updates and to understand tenants' needs to improve installations.

Applications are welcomed from those who are empathetic, approachable and organised. You will need to be able to listen and tailor your approach to the needs of each tenant, with the ability to problem solve and communicate effectively by telephone, in writing by email and in person.

You will need to have existing knowledge about Energy Efficiency, PAS 2035 and energy efficiency measures such as insulation, renewables technologies and heating systems. Educated to GCSE standards or equivalent, you will also need a Full Valid Driving Licence. A Level 3 Domestic Energy Assessor qualification is desired but not essential.

In return for your hard work, we offer a competitive salary of £29,800.00 per annum and a benefits package that includes:

• 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
• Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
• Death in Service Benefit.
• Company Sick Pay.
• An agile working environment to achieve a healthy work/life balance.
• Opportunities for development (including apprenticeships, our Academy, and various training options).
• Health and well-being programs and initiatives.
• Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
• A Leadership Team that inspires, develops, and supports you.

To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 8411 and state that you are applying to be a Tenant Engagement Officer, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box.

If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 29.06.2025. Interview Date: Mon 07.07.2025, in King Street, Norwich. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please.