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For Companies At a Glance
- Tasks: Provide top-notch IT support and solutions for SMEs, tackling diverse tech challenges daily.
- Company: Join a dynamic MSP dedicated to delivering bespoke IT services with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, holidays, pension, and other exciting perks in a hybrid work environment.
- Why this job: Be part of a supportive culture that values your expertise and fosters professional growth.
- Qualifications: Experience in IT support is essential; a passion for technology and problem-solving is a must.
- Other info: Located in Rayleigh/Essex, this role offers flexibility with hybrid working options.
The predicted salary is between 30000 - 35000 £ per year.
Our client is currently looking to recruit a 2nd/3rd Line Engineer. The organisation offers SME IT Support for every element of IT services requirements. From comprehensive contracts that cover all IT Support Services within their client's business, to individual cover down for a leased line, a server, or even a single computer. Their offerings are completely bespoke and tailored to client's business needs and can grow with your business.
After years of delivering IT business solutions to large City firms, in 2002 our client's founding Directors set out to offer the same first-class support to SMEs. Today they boast high levels of customer satisfaction, thanks to a combination of expert knowledge, experience, and a genuine interest in the needs of individual customers.
Salary range is £30,000-35,000 depending on experience and skillset. Benefits include holidays, pension and other perks.
Company: MSP
Location: Rayleigh/Essex- Hybrid
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
2nd/3rd Line Engineer employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Make sure you can confidently discuss your experience with them during any interviews or networking opportunities.
✨Tip Number 2
Network with current or former employees of the company. Reach out on platforms like LinkedIn to gain insights about the company culture and what they value in a 2nd/3rd Line Engineer.
✨Tip Number 3
Prepare for technical assessments by brushing up on common troubleshooting scenarios and problem-solving techniques relevant to IT support. This will help you demonstrate your skills effectively.
✨Tip Number 4
Showcase your customer service skills during interviews. Since the role involves working closely with clients, emphasising your ability to communicate effectively and resolve issues will set you apart.
We think you need these skills to ace 2nd/3rd Line Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 2nd/3rd Line Engineer. Familiarise yourself with the specific IT services and support that the company offers to SMEs.
Tailor Your CV: Highlight relevant experience in IT support, particularly in 2nd and 3rd line roles. Include specific examples of how you've solved technical issues or improved IT services in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's bespoke services. Mention how your skills align with their needs and your commitment to customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TSR Select
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. This will help you align your answers with what they are looking for in a candidate, showing that you are a good fit for their team.
✨Showcase Your Technical Skills
As a 2nd/3rd Line Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific technologies you've worked with and how you've solved complex IT issues in the past. Use examples that highlight your problem-solving abilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills. Practice answering questions like 'How would you handle a critical server failure?' This will show your ability to think on your feet and apply your knowledge in real-world situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, ongoing projects, or the company's future plans. This demonstrates your genuine interest in the role and helps you gauge if it's the right fit for you.
