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- Tasks: Handle customer service enquiries and manage service contracts efficiently.
- Company: Join a leading international engineering and manufacturing organisation in Northwich.
- Benefits: Enjoy potential ongoing work with a dynamic team and valuable experience.
- Why this job: Perfect for those who thrive under pressure and love problem-solving in a fast-paced environment.
- Qualifications: Must have B2B customer service experience and be proficient in Microsoft Office, especially Excel.
- Other info: This is a temporary role with the possibility of extension.
Our client, an international engineering and manufacturing organisation based in the Northwich area, is now looking to recruit an experienced Customer Service Administrator / Sales Administrator to join their team. THIS IS A 3 MONTH TEMP POST INITIALLY - MAY BE ONGOING.
The successful candidate must have either extensive B2B customer service experience OR experience from within a very similar role. The successful candidate MUST be an excellent communicator, and be able to operate and improvise under pressured timescales, and handle numerous issues all at once!
Key Responsibilities- Respond to service enquiries via multiple channels including email and telephone
- Manage and send service contract renewals
- Maintain and administer the service library and related documentation
- Liaise with site representatives to schedule and confirm dates for services
- Collect and record feedback on quotations and contract renewals
- Provide general support to the Service Department team to ensure efficient operations
- Proven background in customer service with a strong understanding of excellent customer service practices
- Proficient in Microsoft Office applications, especially Excel
- Strong attention to detail and problem-solving skills
Experienced Customer Service / Sales Administration Executive employer: Close Resource Management Ltd
Contact Detail:
Close Resource Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Customer Service / Sales Administration Executive
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their engineering and manufacturing processes will help you communicate effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare examples from your past experience that showcase your ability to handle multiple tasks under pressure. Think of specific situations where you successfully managed customer inquiries or resolved issues quickly.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as proficiency in this application is crucial for the role. Consider taking a quick online course or tutorial to refresh your knowledge and be ready to discuss it in your interview.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role requires excellent communication, consider role-playing common customer service scenarios with a friend to build your confidence.
We think you need these skills to ace Experienced Customer Service / Sales Administration Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your B2B customer service experience or any similar roles you've held. Use specific examples that demonstrate your communication skills and ability to handle pressure.
Craft a Compelling Cover Letter: In your cover letter, emphasise your experience in managing service enquiries and your proficiency with Microsoft Office, particularly Excel. Mention how you can contribute to the efficiency of the Service Department.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your strong attention to detail and problem-solving abilities. This could be through past experiences where you successfully managed multiple issues simultaneously.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Close Resource Management Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially in B2B environments. Prepare specific examples of how you've handled challenging situations and provided excellent service under pressure.
✨Demonstrate Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Be ready to discuss how you manage communications across different channels, such as email and phone, and provide examples of successful interactions.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office, particularly Excel, is essential, brush up on your skills. Be prepared to discuss how you've used these tools in past roles, perhaps in managing data or creating reports.
✨Prepare for Problem-Solving Scenarios
Given the need for strong problem-solving skills, think of scenarios where you've had to improvise or resolve issues quickly. Be ready to share these experiences and explain your thought process during those times.
