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- Tasks: Coordinate services for fire safety systems, ensuring customer satisfaction and compliance.
- Company: Join a leading company with 35 years of experience in life safety systems.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in enhancing safety and building strong customer relationships.
- Qualifications: A levels or equivalent, strong communication skills, and 2 years' office experience required.
- Other info: Proactive individuals who thrive in fast-paced settings will excel in this role.
The predicted salary is between 36000 - 60000 £ per year.
As an industry leader, this company has been successfully trading for over 35 years installing, commissioning and maintaining life safety systems to its customers. The role naturally suits customer focused individuals that have a real desire to interact with purpose, delivering results through the coordination of telephone and field-based services. As safety compliance is our primary responsibility you will work to ensure our customers have fully working systems though combination of planned and reactive maintenance. Your work style and customer focus will drive measurable improvements as you develop customer accounts through the delivery of a best-in-class service provision. Working in support of the Service Delivery Manager you will have set customers under your management and be responsible for the complete processing of their work. Through your proactive management the company will continue to be the ‘Safety Partner of Choice’. To do this you will need to develop strong working relationships with the companies Engineers, Subcontractors and Suppliers ensuring they have the necessary information and supplies to carry out their work.
Key Responsibilities
- Act as a central point of contact for customers, taking responsibility for the coordination of services covering Fire Safety and other associated systems.
- Ensure site and customer compliance through the timely scheduling, booking and coordination of works.
- Ensure new sites are ‘On Boarded’ correctly and contracted site renewals are managed.
- Through resource and diary management maximise the utilisation of field based engineers and subcontractors.
- Proactively work with engineers, subcontractors, suppliers and other relevant personnel to meet customer needs.
- Manage and respond to customer queries in a customer and business focussed manner.
- When issues arise take proactive responsibility for them ensuring the appropriate urgency is in place as part of a planned well communicated response.
- Maintain accurate records of service activities, customer interactions, and other relevant data.
- Ensure all customer work is quoted and billed correctly, where issues are raised address them in a timely manner to support timely payment.
- Prepare reports and documentation as required.
- Escalate complex problems and higher level technical matters to an appropriate manager as needed.
- Monitor performance against customer and internal KPI’s.
The above job description is a general outline of the key responsibilities and qualifications for this role and you may be asked to carry out other duties as required to support the Group.
Key Skills & Experience
- A levels or equivalent, with the minimum of GCSE Grade B in English and Maths.
- Strong Communicator, both written and verbal.
- Strong Attention to Detail.
- Proactive Mindset.
- Target Orientated with a proven track record of delivery measurable results.
- Minimum of 2 years’ experience in a fast-paced office environment, preferably coordinating field based services.
- Experience of directly managing a customer case load.
Measures of Success
- BAFE & Safety Compliance
- Customer Satisfaction / Retention
- Engineer Billable Utilisation
- Invoiced Revenue
Service Delivery Coordinator employer: Complete Security Recruitment
Contact Detail:
Complete Security Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator
✨Tip Number 1
Familiarise yourself with the life safety systems industry. Understanding the technical aspects and compliance requirements will help you engage more effectively with both customers and engineers during your interactions.
✨Tip Number 2
Develop your communication skills, especially in a customer service context. Practising how to handle queries and complaints can set you apart, as this role requires a strong focus on customer satisfaction and relationship management.
✨Tip Number 3
Network with professionals in the field of service delivery and life safety systems. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Showcase your proactive mindset by preparing examples of how you've successfully managed customer cases or improved processes in previous roles. This will demonstrate your ability to deliver measurable results, which is key for this position.
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and customer management. Emphasise any previous roles where you coordinated services or managed customer accounts, as this aligns closely with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your proactive approach to problem-solving. Mention specific examples of how you've successfully managed customer queries or improved service delivery in past roles.
Highlight Key Skills: Focus on showcasing your strong communication skills, attention to detail, and ability to work in a fast-paced environment. Use bullet points to make these skills stand out, especially those mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Complete Security Recruitment
✨Showcase Your Customer Focus
Emphasise your ability to build strong relationships with customers. Prepare examples of how you've successfully managed customer queries and ensured satisfaction in previous roles.
✨Demonstrate Proactive Problem-Solving
Be ready to discuss situations where you've taken initiative to resolve issues before they escalated. Highlight your proactive mindset and how it has led to measurable improvements in service delivery.
✨Highlight Your Coordination Skills
Since the role involves coordinating services, share specific instances where you've effectively managed schedules and resources. Discuss how you maximised efficiency in a fast-paced environment.
✨Prepare for Compliance Questions
Given the importance of safety compliance, be prepared to talk about your understanding of compliance standards and how you've ensured adherence in past roles. This will show your commitment to maintaining high safety standards.
