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- Tasks: Support clients with installation, maintenance, and training on spectroscopy solutions.
- Company: Agilent is a global leader in lab technologies, dedicated to improving life through science.
- Benefits: Enjoy remote work, a company car, health care, bonuses, and career development opportunities.
- Why this job: Join a dynamic team making impactful discoveries while enhancing your skills in a supportive environment.
- Qualifications: Recent degree in Chemistry or related field; hands-on experience with spectroscopy preferred.
- Other info: Work remotely with travel to customer sites; full-time position with flexible hours.
The predicted salary is between 28800 - 43200 £ per year.
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.
Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our spectroscopy solutions (ICP-MS, ICP-OES, AAS). Your main responsibilities will be:
- Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
- Contact customers in a timely manner and schedule service efficiently
- Connect with manager and sales team to understand and meet customer needs and expectations
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
- Complete administrative paperwork and computer reports promptly and accurately
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
- Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working remotely combined with travel to customer sites (4-5 days per week, with occasional nights away) in the Cambridge / North London area (a company car will be available to you).
We are looking for an individual with the following background:
- A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc…)
- At least a first hands-on experience (internship/placement, university project or first position) with spectroscopy solutions (ICP-MS, ICP-OES, AAS)
- Full proficiency in English
- A valid driving license
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
- Permanent Contract
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance…
- A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
- We will make sure you get all the training and development opportunities you need to become the best in your field.
This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 50% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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Graduate Customer Support Engineer – Atomic Spectroscopy employer: Agilent
Contact Detail:
Agilent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Engineer – Atomic Spectroscopy
✨Tip Number 1
Familiarise yourself with Agilent's products, especially their spectroscopy solutions like ICP-MS, ICP-OES, and AAS. Understanding the technical aspects and applications of these technologies will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former Agilent employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Think of situations where you've successfully addressed customer needs or resolved technical issues, as this role heavily focuses on customer support.
✨Tip Number 4
Showcase your proactive and outgoing personality during the interview. Since the role requires a lot of customer interaction, emphasising your communication skills and ability to work autonomously and in a team will set you apart.
We think you need these skills to ace Graduate Customer Support Engineer – Atomic Spectroscopy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in chemistry and spectroscopy solutions. Include any internships or projects that demonstrate your hands-on skills with ICP-MS, ICP-OES, or AAS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and science. Mention specific experiences that align with Agilent's mission and how you can contribute to their team.
Highlight Communication Skills: Since the role requires great communication and interpersonal skills, provide examples in your application of how you've successfully interacted with customers or worked in teams.
Show Enthusiasm for Learning: Express your eagerness to learn and grow within the company. Mention any relevant training or development opportunities you are looking forward to, which aligns with Agilent's commitment to employee growth.
How to prepare for a job interview at Agilent
✨Know Your Spectroscopy Solutions
Make sure you have a solid understanding of the spectroscopy solutions mentioned in the job description, such as ICP-MS, ICP-OES, and AAS. Be prepared to discuss your hands-on experience with these technologies during the interview.
✨Demonstrate Customer Orientation
Since the role involves significant customer interaction, be ready to share examples of how you've successfully addressed customer needs in the past. Highlight your proactive approach and ability to communicate effectively with clients.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've solved complex problems, particularly in a laboratory or technical setting. This will demonstrate your capability to handle the challenges that may arise in the role.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in Agilent's mission and culture. Inquire about the training and development opportunities available, as well as how the team collaborates to meet customer expectations.
