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- Tasks: Lead product performance and communications for financial services, driving growth and customer satisfaction.
- Company: Join The Very Group, a dynamic company focused on serving families with innovative financial solutions.
- Benefits: Enjoy flexible hybrid working, a £10,000 benefits allowance, and 30 days holiday plus bank holidays.
- Why this job: Be part of a culture that values innovation, accountability, and making a positive impact on customers' lives.
- Qualifications: Experience in consumer finance product management and strong communication skills are essential.
- Other info: Pre-employment checks will be conducted, including credit and DBS checks.
The predicted salary is between 43200 - 72000 £ per year.
About the role. As Head of Product & Communications, you are responsible for optimizing our Product performance in line with the FS business plan, supporting retail sales, and contributing to the delivery of the FS P&L, specifically, key income lines. You will lead a team of Product Management & Commercial and Marketing Managers, focusing on performance, ethical behavior, accountability, good conduct, and customer outcomes to meet annual P&L targets across FS Products.
Key Responsibilities:
- Identify and implement initiatives that serve families on a budget while ensuring profitable growth.
- Manage the performance of new strategic FS product initiatives.
- Support retail sales through correct payment options.
- Report on product performance and strategy to senior management.
- Chair governance and commercial committees.
- Generate product ideas aligned with company strategy and market needs.
- Conduct customer research and develop targeting strategies.
- Design and optimize customer journeys for credit, insurance, and partner products.
- Manage communication with customers in persistent debt to prevent harm.
- Handle regulatory communications and ensure compliance with FCA regulations.
- Monitor customer outcomes to ensure compliance with Consumer Duty.
- Collaborate with legal and compliance teams for regulatory adherence.
Role Requirements:
- Experience in a regulated consumer finance environment leading product development and management.
- Proactive, innovative, and commercially savvy leader.
- Strong communication skills and customer-focused approach.
Benefits:
- Flexible, hybrid working
- Inclusive culture
- £10,000 benefits allowance
- 30 days holiday + bank holidays
- Learning access, bonus potential, discounts, pension, and more.
Application Process:
Successful applicants will undergo pre-employment checks, including credit, CIFAS, and DBS. Disclose any relevant information beforehand.
Head of FS Product & Communications employer: The Very Group
Contact Detail:
The Very Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of FS Product & Communications
✨Tip Number 1
Familiarise yourself with the latest trends in consumer finance and product management. Understanding the current market landscape will help you speak confidently about how you can optimise product performance in line with The Very Group's business plan.
✨Tip Number 2
Network with professionals in the consumer finance sector, especially those who have experience in regulated environments. Building connections can provide insights into the role and may even lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific initiatives you've implemented in previous roles that align with the responsibilities of this position. Highlighting your proactive and innovative approach will demonstrate your suitability for leading product development and management.
✨Tip Number 4
Showcase your strong communication skills by engaging with potential colleagues or industry experts on platforms like LinkedIn. This not only helps you learn more about the company culture but also allows you to express your customer-focused approach in a conversational setting.
We think you need these skills to ace Head of FS Product & Communications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management and communications, particularly in a regulated consumer finance environment. Use specific examples that demonstrate your leadership skills and ability to drive performance.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your understanding of the role and how your background aligns with the key responsibilities. Emphasise your proactive approach and innovative mindset, as well as your commitment to customer outcomes.
Showcase Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your success in managing product performance and supporting retail sales. This could be in the form of increased revenue, successful product launches, or improved customer satisfaction metrics.
Prepare for Pre-Employment Checks: Be ready to disclose any relevant information for pre-employment checks. Familiarise yourself with the types of checks that will be conducted, such as credit and DBS checks, and ensure you have all necessary documentation at hand.
How to prepare for a job interview at The Very Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of FS Product & Communications role. Familiarise yourself with the key responsibilities and how they align with The Very Group's business plan. This will help you articulate how your experience and skills can contribute to their goals.
✨Showcase Your Leadership Skills
As this position involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to foster an ethical and accountable work environment, as well as how you've driven performance in previous roles.
✨Prepare for Regulatory Questions
Given the nature of the role in a regulated consumer finance environment, expect questions about compliance and regulatory frameworks. Brush up on FCA regulations and be ready to discuss how you've ensured compliance in your previous positions, particularly in product development and management.
✨Demonstrate Customer-Centric Thinking
The role requires a strong focus on customer outcomes. Be prepared to share examples of how you've designed customer journeys or developed targeting strategies that prioritise customer needs. Discuss any initiatives you've implemented that served families on a budget while ensuring profitable growth.
