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- Tasks: Support service delivery and enhance traffic management solutions for clients.
- Company: Join a global leader in intelligent transport systems with over 3,500 passionate employees.
- Benefits: Enjoy flexible working, 26 days holiday, excellent pension, and personal development opportunities.
- Why this job: Make a real impact on communities while working in a collaborative and innovative environment.
- Qualifications: Experience in service delivery or operations, strong communication skills, and analytical mindset required.
- Other info: Opportunity to shape operational excellence and potentially manage a team.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and detail-oriented Operational Service Delivery Specialist to enhance the delivery of support to our local authority, national and international clients. This role is pivotal in ensuring that our bespoke traffic management solutions are delivered efficiently, in line with contractual obligations, and with a focus on continuous improvement. Reporting to the Engineering Manager, you will work closely with internal teams and external stakeholders to manage service delivery processes, produce reports, present data, drive CRM and tooling enhancements, monitor performance metrics, and support change initiatives. This role offers the opportunity to shape operational excellence and may include line management responsibilities.
Responsibilities
- Support the day-to-day delivery of contracted services to customers
- Organise and participate in regular service delivery meetings with customers and internal stakeholders
- Ensure timely and accurate reporting on service performance, SLAs, and KPIs
- Maintain a detailed understanding of customer contracts and ensure operational adherence
- Track contract deliverables and support renewals, variations, and compliance activities
- Support the implementation of operational changes and act as a liaison during change initiatives
- Identify opportunities to streamline operations and enhance service quality
- Contribute to internal reviews and post-implementation evaluations
- Develop and maintain dashboards and reports to monitor service performance
- Analyse trends and provide actionable insights to improve outcomes
- Conduct customer visits, gather feedback, and ensure satisfaction
- Coordinate and analyse customer satisfaction surveys and social value reporting
- Identify and implement improvements to CRM systems and operational tooling
- Collaborate with product teams to enhance data accuracy and reporting capabilities
Qualifications & Experience
- Experience in a service delivery, operations, or contract support role, ideally within a technical or field services environment
- Strong understanding of customer contract management and service level agreements
- Excellent communication and stakeholder management skills across all levels
- Knowledge of change management principles and practices
- Analytical mindset with experience in reporting and performance metrics
- Comfortable working with bespoke systems and interpreting complex concepts
Desirable:
- Experience working with or for local authorities
- Understanding of traffic industry or infrastructure services
- Exposure to social value reporting frameworks
We offer
- A collaborative and supportive team environment
- Investment in personal development and support for professional memberships
- The chance to make a tangible impact on local communities through innovative traffic solutions
- 26 days holiday (rising to 29 with service), excellent pension (up to 10% match), and annual bonus
- Flexible benefits and working policy to suit your lifestyle
How do I apply?
We can only accept online applications. Click the “Apply Now” button below to submit your application.
About Us
We are a global leader in intelligent transport systems with more than 3,500 passionate employees who pioneer, develop, create, install and maintain innovative road traffic and mobility solutions all over the world. We make our roads smarter, safer and greener. The work we do enables cities, highways authorities and infrastructure operators to create a new world of mobility and makes cities more livable for everyone. Our solutions range from traffic lights, tolling solutions and tunnel management to software, AI applications and the intelligent networking of all road users. Become a Traffic Transformer and help us to continue transforming towns and cities all over the world.
Our Commitment
At Yunex Traffic, the uniqueness of our people is our strength. Our people are at the heart of what we do and every voice, perspective and contribution is valued. The future of mobility needs people who think down different tracks and we empower our people to transform cities all over the world. Join us and make a difference too.
Service Delivery Specialist employer: Yunex Limited
Contact Detail:
Yunex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Specialist
✨Tip Number 1
Familiarise yourself with the traffic management industry and the specific challenges faced by local authorities. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role's context.
✨Tip Number 2
Network with professionals in the service delivery and operations sectors, especially those who have experience with local authorities. Attend relevant industry events or join online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your experience with performance metrics and reporting. Be ready to share specific examples of how you've used data to drive improvements in service delivery, as this is a key aspect of the role.
✨Tip Number 4
Showcase your communication and stakeholder management skills by preparing scenarios where you've successfully collaborated with diverse teams or clients. Highlighting these experiences will demonstrate your fit for the collaborative nature of the position.
We think you need these skills to ace Service Delivery Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery, operations, or contract support. Emphasise any roles where you've managed customer contracts or worked with service level agreements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed, such as your experience with performance metrics or stakeholder management.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples of how you've used data to drive improvements in past positions. Highlight any experience with reporting tools or CRM systems that could be relevant.
Prepare for Potential Questions: Think about how you would respond to questions regarding change management principles and your approach to enhancing service quality. Be ready to discuss specific instances where you've successfully implemented operational changes.
How to prepare for a job interview at Yunex Limited
✨Understand the Role
Make sure you have a solid grasp of what a Service Delivery Specialist does. Familiarise yourself with the responsibilities listed in the job description, such as managing service delivery processes and ensuring compliance with SLAs. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in service delivery or operations roles. Highlight specific examples where you've successfully managed contracts, improved service quality, or implemented operational changes. This will show that you have the relevant skills and can bring value to the team.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about the company's approach to continuous improvement or how they measure customer satisfaction. This not only shows your interest in the role but also helps you assess if the company aligns with your values.
✨Demonstrate Analytical Skills
Since the role involves analysing performance metrics and providing actionable insights, be ready to discuss your analytical mindset. You might want to prepare examples of how you've used data to drive decisions or improve outcomes in past roles, showcasing your ability to think critically.
