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- Tasks: Lead housing operations and ensure compliance while managing a diverse team.
- Company: Join Anchor, the largest not-for-profit provider of housing and care for older people in England.
- Benefits: Enjoy a competitive salary, flexible home-based work, and opportunities for professional development.
- Why this job: Make a real difference in people's lives while working in a supportive and impactful environment.
- Qualifications: Experience in housing operations, strong leadership skills, and a degree or equivalent experience required.
- Other info: Regular travel across Essex and London is necessary; driving licence essential.
The predicted salary is between 55000 - 72000 £ per year.
Location: Home based, with regular travel across Essex, East and South East London and Kent.
Salary: £63,989 per annum
Contract: 37.5 hours per week, full-time, permanent
Interview Date: Assessment and Interview Day – 7th August 2025 at the Heals Building in London.
At Anchor, we’re passionate about providing safe, high-quality homes and services for older people. As the largest not-for-profit provider of specialist housing and care in England, we’re proud to support thousands of residents across the country. We’re looking for a driven and people-focused Housing Operations Manager to help us lead our rented housing services across East and South London—someone who can balance performance with purpose, and who’s ready to make a real difference every day.
About the Role
Reporting to the Regional Head of Housing Services, you’ll be accountable for the operational performance, compliance, and service delivery of a diverse portfolio of housing schemes. Managing a significant budget (circa £8m) and a multi-disciplinary, geographically dispersed team, you’ll drive high performance across all key business areas: resident experience, health and safety, occupancy, arrears management, team development, and stakeholder engagement.
Key Responsibilities:
- Leading housing operations across the region and ensuring services meet all legal, regulatory, and policy requirements
- Building and developing a high-performing, engaged team—motivating them through change and supporting continuous improvement
- Acting as a local lead for resident engagement and wellbeing, and handling more complex or sensitive issues when they arise
- Using a balanced scorecard approach to monitor KPIs including occupancy, arrears, compliance, resident satisfaction, and budget control
- Working closely with other teams to ensure maintenance, safety and safeguarding responsibilities are met
- Helping to deliver our strategic plan for rented housing at the local level
- Collaborating with local authorities, commissioners, and other external partners to improve and expand our service offer
About You
You’re an experienced operations leader with a track record of delivering results in a resident or customer-facing setting. You understand what it means to lead services that truly matter to people and are confident managing risk, change, and complexity in a regulated environment.
Essential Skills and Experience:
- Experience managing large or complex housing or care operations, ideally with knowledge of services for older people.
- Proven ability to lead, motivate and develop geographically dispersed teams in fast-paced or change environments.
- Strong understanding of tenancy management, arrears, ASB, safeguarding, and compliance.
- Financial acumen and experience managing significant budgets.
- Skilled in handling complex resident and stakeholder issues with diplomacy and accountability.
- Excellent communication, problem-solving, and decision-making abilities.
- Experience working with external stakeholders including local authorities and service commissioners.
- Educated to degree level or equivalent, or QBE with substantial relevant experience.
- A full UK driving licence and ability to travel across your district are essential.
Please note, the advert may close sooner than the listed deadline if we receive sufficient applications.
Housing Operations Manager employer: Anchor
Contact Detail:
Anchor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Operations Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and regulations in housing operations, especially those related to older people. This knowledge will help you demonstrate your understanding of the sector during discussions.
✨Tip Number 2
Network with professionals in the housing sector, particularly those who have experience in managing teams across multiple locations. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams through change. Be ready with examples that showcase your ability to drive performance while maintaining a focus on resident satisfaction.
✨Tip Number 4
Research Anchor's strategic goals and recent initiatives in rented housing. Being able to align your experience and vision with their objectives will show your commitment and understanding of their mission.
We think you need these skills to ace Housing Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Housing Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in operations management, particularly in housing or care settings. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and financial acumen.
Write a Strong Cover Letter: Your cover letter should express your passion for providing high-quality services to older people. Highlight specific examples of how you've successfully managed teams and budgets, and how you can contribute to the mission of Anchor.
Prepare for the Interview: Anticipate questions related to your experience with compliance, stakeholder engagement, and managing complex issues. Prepare examples that showcase your problem-solving skills and ability to lead teams through change.
How to prepare for a job interview at Anchor
✨Know the Organisation
Familiarise yourself with Anchor's mission and values. Understand their commitment to providing high-quality homes for older people, as this will help you align your answers with their goals during the interview.
✨Demonstrate Leadership Skills
Prepare examples that showcase your experience in leading and developing teams, especially in a geographically dispersed setting. Highlight how you've motivated teams through change and improved performance in previous roles.
✨Understand Key Responsibilities
Review the key responsibilities listed in the job description. Be ready to discuss how your past experiences relate to managing operational performance, compliance, and service delivery in housing or care operations.
✨Prepare for Scenario Questions
Anticipate questions about handling complex resident issues or stakeholder engagement. Think of specific situations where you've successfully navigated challenges, demonstrating your problem-solving and decision-making abilities.
