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For Companies At a Glance
- Tasks: Provide 1st line IT support and enhance user experience daily.
- Company: Join JATO Dynamics, a global leader in automotive market intelligence.
- Benefits: Enjoy a collaborative office environment and opportunities for professional growth.
- Why this job: Be part of a diverse team making a real impact in technology solutions.
- Qualifications: Previous Service Desk experience and strong communication skills are essential.
- Other info: Full-time role based in Uxbridge with a focus on client satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
About us: JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.
Role Overview: Join us as a Service Desk Analyst (End User Computing Analyst), where you will play a pivotal role in enhancing the user experience across our IT landscape. You will be responsible for providing 1st line support, ensuring seamless, efficient, and effective technology solutions that improve productivity and satisfaction for all users. This position requires a passion for client centricity and a commitment to excellence through continuous improvement. This role is based at our Head Office in Uxbridge and the successful candidate will be required to attend the office on a full-time basis.
Key Responsibilities:
- Monitor the Service Desk queue, reassigning tickets where required.
- Resolve a high percentage of incidents at the first point of contact, following knowledge-based articles.
- Ensure all SLAs are met, prioritising support tickets and escalating as required.
- Develop and maintain team documentation related to 1st line support activities, including the creation and updating of knowledge articles.
- Troubleshoot, diagnose, and fix faulty user equipment and operating systems.
- Liaise with third-party software and hardware suppliers, where required.
Key Requirements:
- Ideally have worked within a Service Desk role/environment before.
- Excellent communication skills, verbal and written, as you will be liaising with colleagues across different regions and countries.
- Working knowledge of desktop technologies, including Windows and Active Directory.
- Previously worked with fault ticket management systems.
- Can work within a team and independently.
- Thoroughly enjoys problem-solving.
- Understanding of the Office 365 suite of applications such as SharePoint and Microsoft Teams.
- Basic knowledge of Web Application management.
- Understanding of ITIL principles, desirable.
JATO Dynamics is a global business and our success is attributed to the diversity, skills and experiences of our colleagues across the world. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, sex, age, gender identity, sexual orientation, religion or belief, disability, marital status or veteran status.
Service Desk Analyst employer: JATO Dynamics Ltd
Contact Detail:
JATO Dynamics Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, Active Directory, and Office 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Brush up on your problem-solving skills and be prepared to discuss specific examples where you've successfully resolved technical issues. This will demonstrate your ability to handle the responsibilities of a Service Desk Analyst effectively.
✨Tip Number 3
Research JATO Dynamics and their approach to client centricity. Understanding their values and how they apply to their service desk operations can give you an edge in showing that you're a good cultural fit for the team.
✨Tip Number 4
Prepare to discuss your experience with fault ticket management systems. Be ready to explain how you've used these systems in previous roles to manage and resolve support tickets efficiently.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk roles or IT support. Emphasise your communication skills and any specific technologies mentioned in the job description, such as Windows, Active Directory, and Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client centricity and problem-solving. Mention specific examples of how you've improved user experiences in previous roles and how you align with JATO Dynamics' commitment to excellence.
Highlight Relevant Skills: In your application, clearly outline your working knowledge of desktop technologies and fault ticket management systems. If you have experience with ITIL principles, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Desk Analyst role.
How to prepare for a job interview at JATO Dynamics Ltd
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll be liaising with colleagues from various regions. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice explaining technical concepts in simple terms to show you can connect with users effectively.
✨Familiarise Yourself with ITIL Principles
While understanding ITIL principles is desirable, showing that you have a basic knowledge of them can set you apart. Brush up on key ITIL concepts and be ready to discuss how they apply to service desk operations and improving user experience.
✨Prepare for Problem-Solving Scenarios
Expect to face problem-solving scenarios during the interview. Prepare by thinking through common issues that arise in a service desk environment and how you would approach resolving them. This will showcase your troubleshooting skills and your passion for client centricity.
✨Demonstrate Your Technical Knowledge
Make sure you're well-versed in desktop technologies, especially Windows and Active Directory, as well as the Office 365 suite. Be prepared to discuss your previous experiences with these technologies and how you've used them to enhance user satisfaction.
