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- Tasks: Join our Repairs Team to plan daily workloads and manage repair appointments.
- Company: Phoenix Community Housing is a resident-led organisation focused on community involvement and quality housing.
- Benefits: Enjoy flexible working options, a wellbeing programme, and comprehensive learning opportunities.
- Why this job: Be part of a mission-driven team making a real impact in the community.
- Qualifications: Experience in repairs planning within housing associations or local authorities is a plus.
- Other info: Apply by 29 June; interviews on 8 July. We value diversity and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Repairs Team Planner to join our team. We are looking for someone who can provide a high-quality service to customers and colleagues alike, and who will remain calm and professional under pressure. They will be good at problem-solving and resourceful. Repairs Planning experience in a housing association or local authority is advantageous.
They will plan the daily workload of operatives using IT systems and Dynamic Resource Scheduler (DRS) software. They will be managing repair appointments in their entirety, changing operatives' workloads, making decisions on how and when repairs are completed, and ensuring our residents and operatives are kept informed of their repair from start to finish. They will build strong working relationships with our operatives, repairs managers and technical leads, support work streams and become familiar with all the requirements of running an efficient, professional repair service.
About Phoenix Community Housing: Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it’s helped us earn a wide range of accolades and awards. We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new corporate plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes. Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options. Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
JavaScript is disabled employer: PHOENIX COMMUNITY HOUSING
Contact Detail:
PHOENIX COMMUNITY HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JavaScript is disabled
✨Tip Number 1
Familiarise yourself with the Dynamic Resource Scheduler (DRS) software, as this is a key tool for the role. Consider taking an online course or watching tutorials to understand its functionalities better, which will help you stand out during the interview.
✨Tip Number 2
Research Phoenix Community Housing and their approach to resident involvement. Understanding their values and mission will allow you to align your answers in the interview with their core principles, demonstrating that you're a good cultural fit.
✨Tip Number 3
Prepare examples of how you've successfully managed workloads and resolved issues in previous roles. Being able to share specific instances where you've demonstrated problem-solving skills will showcase your capability to handle the demands of the position.
✨Tip Number 4
Network with current or former employees of Phoenix Community Housing on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview.
We think you need these skills to ace JavaScript is disabled
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Repairs Team Planner position. Tailor your application to highlight your relevant experience in repairs planning, especially within housing associations or local authorities.
Highlight Problem-Solving Skills: In your CV and cover letter, provide specific examples of how you've successfully solved problems in previous roles. Emphasise your resourcefulness and ability to remain calm under pressure, as these are crucial for the role.
Showcase IT Proficiency: Mention any experience you have with IT systems and Dynamic Resource Scheduler (DRS) software. If you have used similar tools, describe how you utilised them to manage workloads and improve efficiency.
Express Commitment to Resident Involvement: Phoenix Community Housing values resident involvement highly. Make sure to express your understanding of this commitment in your application, and share any relevant experiences that demonstrate your dedication to customer service and community engagement.
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled challenges in previous roles. Highlight your resourcefulness and ability to remain calm under pressure, as these are key traits for the Repairs Team Planner position.
✨Familiarise Yourself with DRS Software
Since the role involves using Dynamic Resource Scheduler (DRS) software, it’s beneficial to have a basic understanding of how it works. If possible, try to find online tutorials or resources to get a feel for the software before your interview.
✨Understand the Importance of Resident Involvement
Phoenix Community Housing prides itself on resident involvement. Be ready to discuss why you think this is important and how you can contribute to building strong relationships with residents and operatives alike.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask during your interview. This shows your genuine interest in the role and the organisation. You might ask about their approach to customer service or how they measure success in the Repairs Team.
