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- Tasks: Lead the design of customer journeys for energy efficiency programmes.
- Company: M Group Energy is dedicated to providing essential energy solutions and supporting the transition to net zero.
- Benefits: Enjoy 25 days annual leave, online GP services, and a range of employee perks.
- Why this job: Join a dynamic team making a real impact on energy efficiency and fuel poverty.
- Qualifications: Experience in customer journey mapping and analytical skills are essential.
- Other info: Opportunities for training and development, plus a commitment to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
At M Group Energy, we are enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. Home Decarbonisation - We are working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero.
As part of our team, you will be at the forefront of the transition to net zero, working with not just those around you, but across the Group - sharing learnings to deliver essential infrastructure services for life.
What will you be doing?
Are you passionate about creating seamless customer experiences? We are looking for a Customer Journey Manager to join us in our Sutton or Aylesbury office, and help us deliver best in class services! You will lead the way in shaping customer journeys for energy efficiency and fuel poverty programmes like WHF, HUG, and LEAP. Collaborate across teams, map every interaction, and track key metrics to optimise the customer experience. With a focus on innovation and continuous improvement, you will ensure clear communication and readiness for new projects. Be part of a fast-growing, dynamic business committed to making a difference. Ready to put customers at the heart of it all?
What You’ll Bring
- Deep knowledge of customer journey mapping, design thinking, and co-creation methodologies
- Experience in enhancing customer journeys, preferably in B2C
- Analytical skills for interpreting KPI and customer feedback data
- Experience of process mapping and understanding the technical capabilities of a CRM system. Salesforce preferable.
- Competent skills in Visio and PowerPoint
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- 25 days annual leave plus bank holidays
- 2 Paid volunteer days per year
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Customer Journey Manager employer: Seeka
Contact Detail:
Seeka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager
✨Tip Number 1
Familiarise yourself with customer journey mapping and design thinking methodologies. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to enhancing customer experiences.
✨Tip Number 2
Network with professionals in the energy sector, especially those involved in customer experience roles. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in energy efficiency and home decarbonisation. Being knowledgeable about current initiatives and technologies will show your passion for the role and the company's mission.
✨Tip Number 4
Prepare to discuss specific metrics you've used to track customer journeys in previous roles. Highlighting your analytical skills and how you've used data to improve customer experiences will set you apart from other candidates.
We think you need these skills to ace Customer Journey Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Journey Manager. Familiarise yourself with customer journey mapping, design thinking, and the specific programmes mentioned in the job description.
Tailor Your CV: Highlight your relevant experience in enhancing customer journeys, particularly in B2C environments. Emphasise your analytical skills and any experience with CRM systems like Salesforce, as well as your proficiency in tools like Visio and PowerPoint.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating seamless customer experiences. Mention specific examples of how you've improved customer journeys in the past and how your values align with those of M Group Energy.
Showcase Your Skills: When detailing your skills, focus on your ability to collaborate across teams, map interactions, and track key metrics. Provide concrete examples of how you've used these skills to optimise customer experiences in previous roles.
How to prepare for a job interview at Seeka
✨Understand Customer Journey Mapping
Make sure you have a solid grasp of customer journey mapping and design thinking methodologies. Be prepared to discuss how you've applied these concepts in previous roles, especially in enhancing customer experiences.
✨Showcase Analytical Skills
Be ready to demonstrate your analytical skills by discussing how you've interpreted KPIs and customer feedback data in the past. Use specific examples to illustrate how your insights led to improvements in customer journeys.
✨Familiarise Yourself with CRM Systems
Since understanding the technical capabilities of a CRM system is crucial, brush up on Salesforce and any other relevant tools. Be prepared to explain how you've used these systems to optimise customer interactions.
✨Emphasise Collaboration and Communication
Highlight your experience in collaborating across teams and ensuring clear communication. Share examples of how you've worked with different stakeholders to deliver seamless customer experiences, as this role requires strong teamwork.
