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- Tasks: Lead a passionate team to enhance customer solutions and drive service quality.
- Company: Join Nestlé, a global leader committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, flexible working, generous holidays, and a pension scheme.
- Why this job: Make an impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience managing teams and driving change is essential.
- Other info: Open to part-time arrangements; apply early as positions may close quickly.
The predicted salary is between 34650 - 38650 £ per year.
Location: York
Please be aware, this is a NOT remote position.
Salary: £34,650 depending on experience + potential bonus + generous pension scheme + 12 flexible days on top of 25-day holiday entitlement + 2 paid volunteering days + other fantastic benefits!
Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. We would be open to discussing part time working arrangements for this role.
POSITION SUMMARY
We have a great opportunity for an individual to join the Customer Solutions Team based in York as a Customer Solutions Team Lead. This team is different to many others and offers multi category and multi-channel experience within one passionate team.
A day in the life of a Customer Solutions Team Lead:
- To support and manage a team to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities and achieve total service quality.
- You will be expected to act as the Senior member of the Customer Solutions Team.
- You will be afforded a high degree of responsibility and therefore an overriding desire to not only achieve KPIs but to exceed them will be critical for success.
- You will be the first point of contact for your direct reports in the team, providing both coaching and support.
What will make you successful:
- Direct line management experience of at least 7-10 direct reports.
- Experience in change management and projects to support ongoing work in this area in the team.
- Ability to plan and meet deadlines and be able to achieve results and make an impact whilst building strong relationships with key stakeholders.
- Complete and resolve all demand capture failures within defined service level agreement.
- Manage relationships with key stakeholders in the Market and CoC to ensure the quality and processes are meeting the business and system requirements.
- Ability to work autonomously.
- Courage to challenge and ability to influence without authority.
- Ability to plan and prioritise work effectively.
- Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPIs.
What you need to know:
Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply.
If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up several Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring.
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.
Customer Solutions Team Leader (9-12 months FTC) employer: Nestlé SA
Contact Detail:
Nestlé SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Team Leader (9-12 months FTC)
✨Tip Number 1
Familiarise yourself with the Perfect Order Cycle Approach mentioned in the job description. Understanding this process will not only help you in interviews but also demonstrate your commitment to minimising waste and achieving service quality.
✨Tip Number 2
Highlight your experience in managing teams, especially if you've led 7-10 direct reports before. Be ready to share specific examples of how you've successfully coached and supported your team to exceed KPIs.
✨Tip Number 3
Prepare to discuss your change management experience. Think of instances where you've implemented changes that improved processes or outcomes, as this is a key competency for the role.
✨Tip Number 4
Research Nestlé's commitment to diversity and inclusion. Being able to speak about how you can contribute to these values will set you apart and show that you're aligned with the company's culture.
We think you need these skills to ace Customer Solutions Team Leader (9-12 months FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in line management and change management. Use specific examples that demonstrate your ability to meet KPIs and manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer solutions and your understanding of the Perfect Order Cycle Approach. Mention how your skills align with the role and how you can contribute to the team's success.
Showcase Leadership Skills: Emphasise your direct line management experience and provide examples of how you've successfully coached and supported team members. Highlight your ability to build strong relationships with stakeholders.
Demonstrate Continuous Improvement Mindset: Include examples of how you've driven continuous improvement in previous roles. Discuss any projects or initiatives you've led that resulted in enhanced efficiency or service quality.
How to prepare for a job interview at Nestlé SA
✨Showcase Your Leadership Skills
As a Customer Solutions Team Leader, you'll need to demonstrate your direct line management experience. Be prepared to discuss specific examples of how you've successfully led teams, managed performance, and supported your direct reports in achieving their goals.
✨Emphasise Change Management Experience
Highlight any experience you have with change management and projects. Discuss how you've navigated transitions within teams or processes, and be ready to share strategies that helped you drive continuous improvement.
✨Demonstrate Relationship-Building Abilities
Building strong relationships with key stakeholders is crucial for this role. Prepare to talk about how you've effectively managed stakeholder relationships in the past, and provide examples of how you've influenced outcomes without direct authority.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage complex situations. Think of examples where you've had to plan, prioritise, and achieve results under pressure, and be ready to explain your thought process.
