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For Companies At a Glance
- Tasks: Lead the delivery of top-notch services and ensure user satisfaction.
- Company: Join Apogee, a company dedicated to excellence in service operations.
- Benefits: Enjoy flexible working arrangements and a supportive work-life balance.
- Why this job: Be part of a dynamic team focused on continuous improvement and customer success.
- Qualifications: Experience in service operations and a passion for customer satisfaction are essential.
- Other info: Regular travel to Guernsey is required; quick application process without CV repetition.
The predicted salary is between 43200 - 72000 £ per year.
The Service Delivery Manager (SDM) will be responsible for ensuring the effective and efficient delivery of operational services to internal departments, stakeholders, and users. This role is pivotal in managing the performance, quality, and improvement of service delivery across key functions, in line with agreed SLAs, KPIs, and the strategic objectives of customer accounts.
Are you an experienced leader in service operations with a passion for excellence and customer satisfaction? We are seeking a Service Delivery Manager to oversee the end-to-end delivery of services across our key departments — ensuring consistently high performance and a first-class user experience.
Key Responsibilities:
- Drive the full lifecycle of service delivery, ensuring alignment with service standards, regulations, and user needs.
- Manage and maintain our ITSM platform — from incident and request logging to resolution and closure.
- Take ownership of the IMACD process and maintain an accurate customer asset inventory.
- Develop and report on SLAs and KPIs, ensuring accountability and transparency across teams.
- Lead incident, problem, change, and request management to ensure continuity and minimal disruption.
- Act as the key liaison between stakeholders and operational teams, building strong and productive relationships.
- Coordinate with technical staff, third-party suppliers, and contractors to resolve issues and improve services.
- Drive continuous improvement initiatives, leveraging ITIL best practices and real-time feedback.
- Maintain detailed documentation including procedures, service catalogues, and workflows.
- Support the rollout and integration of new services into business-as-usual operations.
- Contribute to risk management, governance, compliance, and audit-readiness.
- Lead and mentor service delivery team members to create a high-performance, collaborative culture.
NB: This role requires regular travel to the Guernsey site.
NB: All applicants must satisfy Guernsey Government employment eligibility and background checks as well as security clearance.
Flexibility: We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role and business needs. If you require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process.
Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy – no need to repeat your entire CV, we promise.
Service Delivery Manager employer: Apogee Corporation Limited
Contact Detail:
Apogee Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on them for service delivery. Being able to discuss how you've applied these principles in past roles will demonstrate your expertise and alignment with our expectations.
✨Tip Number 2
Showcase your experience in managing SLAs and KPIs by preparing specific examples of how you've improved service delivery metrics in previous positions. This will highlight your ability to drive performance and accountability.
✨Tip Number 3
Build a strong understanding of the importance of stakeholder relationships in service delivery. Be ready to discuss how you've successfully liaised between teams and stakeholders to enhance service quality and user satisfaction.
✨Tip Number 4
Prepare to talk about your leadership style and how you mentor team members. We value a collaborative culture, so sharing your approach to fostering teamwork and high performance will resonate well with us.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery management. Focus on your leadership skills, operational excellence, and any specific achievements related to SLAs and KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and service operations. Mention specific examples of how you've driven improvements in service delivery in previous roles.
Highlight Relevant Skills: In your application, emphasise skills such as incident management, stakeholder liaison, and continuous improvement initiatives. Use keywords from the job description to align your application with the role.
Express Flexibility: If you require flexible working arrangements, clearly state this in the salary box section of your application. This shows that you are proactive and open to discussions about work-life balance.
How to prepare for a job interview at Apogee Corporation Limited
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what a Service Delivery Manager does. Familiarise yourself with key responsibilities like managing SLAs and KPIs, as well as the importance of customer satisfaction in service delivery.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or driven performance improvements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-life situations. Think of scenarios where you've had to manage incidents or improve service delivery, and be ready to discuss your approach and outcomes.
✨Demonstrate Your Knowledge of ITIL Best Practices
Since the role involves leveraging ITIL best practices, brush up on these concepts. Be prepared to discuss how you've applied them in previous roles to drive continuous improvement and enhance service quality.
