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- Tasks: Support contract management, ensuring commitments and KPIs are met while providing excellent customer service.
- Company: Join a dynamic team focused on delivering exceptional contract support and financial management.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative work environment.
- Why this job: Be part of a team that values excellence, teamwork, and impactful customer relationships.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Opportunity for growth and to make a real difference in contract management.
The predicted salary is between 36000 - 60000 £ per year.
Key Accountabilities:
- Ensure contractual commitments are met and exceeded
- Contract Scope understanding, contributing to ensure the Contract adheres to key deliverables (KPIs)
- Best Practice for all Contract Support tasks
- Ensure business policies and processes are effectively adhered to
- Support to the Management Team on all Financial and administrative functions
- First point of contact for all Contract financial and administrative issues
- Contract Team guidance, advice and support where required to deliver best practice
- Excellent and effective team working
- Delivery of excellent customer service
- Ensure effective management planning of own workload and diary management, ensuring capacity to support the wider team
- Ability to prioritise tasks and deputise where required to the wider team
- Meet targets and deadlines set by Line Manager
- Drive and influence Contract Financial Plan for revenue and profit delivery, forecasting quarterly to ensure YTD Plan is exceeded
- Financial Reporting housekeeping and data cleanse
- Administrative Reporting housekeeping and data cleanse
- Reduction of aged WOM, OPOs, Exception Pool and Debt, driving excellent Customer Service to internal and external Customers
- Completion and presentation of PowerPoint presentations (adhoc)
- Ensure customer focus within all areas of operational activities and that effective relationships are maintained with key Customer contacts
- Delivering effective business communication through direct contribution, reviews, team meetings, correspondence, monthly and ad-hoc reporting and other publications as appropriate
- Management of non-chargeable spend weekly
- Daily review and process of Subcontractor and Supplier invoices, managing disputes within 30-day SLA
- Hold weekly WOM updates and complete 3-month Extra Work forecasting with Account Manager
- Open Purchase Order and EW accrued aged management
- Monthly review and management of annual maintenance Purchase Orders
- Annual Contract renewal assistance with Lead Contract Support and Account Manager
- Client Debt management, ensuring disputes are resolved within 30-day SLA
- Completion of monthly Extra Works Billing Submission and Client approvals in line with SOX Compliance
- Raise Extra Work sales invoices in line with company deadlines at the correct margin
- Month end reporting review and completion (EW Margin, Overtime and Expenses, Labour Allocation, Receipting)
Locations
Contract Support employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to contract support roles. Understanding these metrics will help you demonstrate your ability to meet and exceed contractual commitments during interviews.
✨Tip Number 2
Brush up on your financial reporting skills, as this role involves managing financial plans and reporting. Being able to discuss your experience with financial data management can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork and communication skills. This position requires effective collaboration with various teams, so be prepared to share examples of how you've successfully worked in a team environment.
✨Tip Number 4
Prepare to discuss your organisational skills, particularly in workload and diary management. Highlight any tools or methods you use to prioritise tasks and ensure deadlines are met, as this is crucial for the role.
We think you need these skills to ace Contract Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the key accountabilities of the Contract Support position. Tailor your application to highlight how your skills and experiences align with these responsibilities.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in contract management, financial reporting, or administrative support. Use specific examples to demonstrate your ability to meet KPIs and deliver excellent customer service.
Showcase Teamwork Skills: Since effective team working is crucial for this role, include examples of how you've successfully collaborated with others in past positions. Mention any leadership roles or instances where you supported a team to achieve common goals.
Tailor Your Application: Make sure your application is tailored specifically for this role. Use keywords from the job description, such as 'financial planning', 'administrative functions', and 'customer focus', to ensure your application stands out to recruiters.
How to prepare for a job interview at Invictus Group
✨Understand the Contract Scope
Make sure you have a solid grasp of the contract scope and key deliverables. Be prepared to discuss how you would ensure that contractual commitments are met and exceeded, as this will show your understanding of the role's responsibilities.
✨Demonstrate Financial Acumen
Since the role involves financial reporting and management, brush up on your financial knowledge. Be ready to talk about how you would drive and influence the Contract Financial Plan, including forecasting and managing disputes within SLAs.
✨Showcase Teamwork Skills
This position requires excellent team working abilities. Prepare examples of how you've successfully collaborated with others in the past, and be ready to discuss how you would support the management team and provide guidance to the contract team.
✨Prepare for Customer Service Scenarios
Customer focus is crucial in this role. Think of instances where you've delivered excellent customer service and be ready to explain how you would maintain effective relationships with key customer contacts while ensuring their needs are met.
