Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for client enquiries and ensure smooth communication.
- Company: Join a leading professional services organisation in vibrant Cambridge.
- Benefits: Enjoy a competitive salary, free parking, and genuine opportunities for growth.
- Why this job: Make a real impact in a supportive team while enhancing your client service skills.
- Qualifications: Previous customer service experience is essential; CRM proficiency is a plus.
- Other info: This is a full-time, office-based role perfect for proactive individuals.
The predicted salary is between 25000 - 28000 £ per year.
Are you a tenacious and charismatic individual with a passion for delivering exceptional client service? We are looking for a Customer Service Coordinator to join a leading professional services organisation in Cambridge. In this pivotal role, you will be the first point of contact for all client enquiries, handling communication with professionalism, clarity, and care. This is an excellent opportunity for someone looking to take the next step in their career and make a real impact within a growing team.
- Act as the primary contact for managing, documenting, and responding to inbound enquiries via phone and digital channels
- Build strong working relationships with clients and internal teams
- Ensure the smooth flow of communication between clients and colleagues
- Maintain accurate records using CRM systems
- Provide consistent, high-quality service that reflects the company's professional values
Previous experience in a similar client-facing or customer service role is essential. Ideally, experience in a professional services environment (legal, financial, consultancy, etc.)
- Excellent verbal and written communication skills
- Highly organised, proactive, and personable
- Proficiency with CRM systems is a strong advantage
Competitive salary of £25,000-£28,000. Full-time, office-based role with free parking. Genuine opportunities for progression and professional development. A supportive, forward-thinking team environment.
If you are someone who thrives in a busy, people-focused environment and enjoys being the go-to person, this role could be the perfect fit.
Customer Support Coordinator employer: EA First
Contact Detail:
EA First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives us at StudySmarter will help you align your responses during interviews, showcasing how your personal values resonate with our professional ethos.
✨Tip Number 2
Prepare to discuss specific examples from your previous roles that demonstrate your customer service skills. Think about situations where you successfully resolved client issues or built strong relationships, as these stories will highlight your suitability for the role.
✨Tip Number 3
Research common CRM systems used in the industry. Being able to speak knowledgeably about these tools during your interview will show that you're proactive and ready to hit the ground running in managing client communications.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or role-playing scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for a role that involves being the first point of contact for clients.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially in professional services. Use specific examples that demonstrate your ability to handle client enquiries and maintain strong relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your proactive approach. Mention how your skills align with the job requirements, particularly your communication abilities and experience with CRM systems.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to work in a busy environment. Provide examples of how you've successfully managed multiple tasks while maintaining high-quality service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at EA First
✨Showcase Your Communication Skills
As a Customer Support Coordinator, excellent verbal and written communication is key. Prepare to demonstrate your ability to communicate clearly and professionally during the interview. Consider sharing examples of how you've effectively handled client enquiries in the past.
✨Highlight Your Organisational Skills
Being highly organised is crucial for this role. Be ready to discuss how you manage your time and prioritise tasks, especially when dealing with multiple client enquiries. You might want to mention any tools or methods you use to stay organised.
✨Demonstrate Your Client-Focused Approach
This position requires a passion for delivering exceptional client service. Think of specific instances where you've gone above and beyond for a client. Sharing these stories will help illustrate your commitment to client satisfaction.
✨Familiarise Yourself with CRM Systems
Proficiency with CRM systems is a strong advantage for this role. If you have experience with specific systems, be sure to mention them. If not, do some research on common CRM tools used in professional services to show your willingness to learn.
